Shannon Haire
Berwick,VIC
Summary
Experienced and motivated sales professional with a decade of experience. Strong background in sales, excelling in relationship building and client retention. Possess strategic negotiation skills for effective deal closing and driving sales growth. Consistently surpass sales and gross targets through networking and diligent follow-up. Upholds highest standards of integrity and delivers exceptional customer service. Thrives in fast-paced, competitive environments, demonstrating urgency and passion for products to consistently achieve sales objectives.
Overview
13
13
years of professional experience
Work History
Remote Customer Service Team Leader
CARS24
11.2021 - 07.2024
- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Collaborated with management to develop strategies aimed at improving overall team performance.
- Evaluated customer service staff performance and provided constructive feedback.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Streamlined team processes for increased efficiency and productivity.
Vehicle Sales Consultant (New & Pre-Owned)
Booran Motors - Berwick Hyundai
04.2021 - 10.2021
- Drove team revenue totals by bringing in top sales numbers.
- Managed up to 100 inbound and outbound calls per day.
- Negotiated purchase prices and explained sales, warranty and optional products.
- Qualified buyers by matching requirements and interests to various new or pre-owned models.
- Demonstrated vehicles by explaining characteristics, capabilities and features, facilitating test drives and upselling warranties and services.
- Answered telephone and email inquiries from potential customers.
- Handled registration paperwork and sales documentation including contracts.
- Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
- Closed sales by overcoming objections, negotiating price and completing purchase contracts.
- Outlined sales, warranty and service procedures.
- Prepared purchased vehicles and completed final delivery checks.
- Followed-up on warm internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
- Responded to customer enquiries via telephone and email.
Vehicle Sales Consultant (New & Pre-Owned)
Patterson Cheney - New World Honda
05.2018 - 03.2021
- Drove team revenue totals by bringing in top sales numbers.
- Managed up to 100 inbound and outbound calls per day.
- Negotiated purchase prices and explained sales, warranty and optional products.
- Qualified buyers by matching requirements and interests to various new or pre-owned models.
- Demonstrated vehicles by explaining characteristics, capabilities and features, facilitating test drives and upselling warranties and services.
- Answered telephone and email inquiries from potential customers.
- Handled registration paperwork and sales documentation including contracts.
- Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
- Closed sales by overcoming objections, negotiating price and completing purchase contracts.
- Outlined sales, warranty and service procedures.
- Prepared purchased vehicles and completed final delivery checks.
- Followed-up on warm internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
- Responded to customer enquiries via telephone and email.
Flooring Sales Specialist
Big Brands Flooring
11.2015 - 05.2018
- Demonstrated features of different floor options and overcame objections with knowledgeable responses.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Drove team revenue totals by bringing in top sales numbers.
- Followed up with customers to assess satisfaction, answer questions and resolve concerns.
- Assisted customers with selecting appropriate floor types and styles.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Forklift driving.
- Hitting and exceeding sales targets.
- Demonstration on flooring installation.
- In home and commercial measure and quotes.
- Calling interstate internet leads and closing them.
Shift Manager
Reddy Roasts
03.2011 - 11.2015
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Kept employees operating productively and working on task to meet business and customer needs.
- Exercised composure under pressure and in escalated customer service scenarios.
- Tracked receipts, employee hours and inventory movements.
- Trained and mentored new employees to maximize team performance.
- Preparing food.
- Correctly packaging customers orders.
Education
Completion of Year 12 VCE -
Lyndhurst Secondary College
Cranbourne NorthSkills
- Ability to work independently or as a team
- Strong negotiation skills
- Strong organisation
- Strong problem-solving skills
- Strong rapport building skills
- Clear communication
- Perseverance and self motivation
- Ability to work under pressure
References
Matthew Brown - Dealer Principle
Booran Motors - Berwick Hyundai
M: 0413 882 877 E: mattb@berwickhyundai.com.au
Sonny Robins - Former Dealer Principle
Patterson Cheney - New World Honda
M: 0416 086 096 E: sonny.robins@mbberwick.com.au
Paul Weston - Sales Manager
Booran Motors - Berwick Hyundai
M: 0417 279 039 E: paulw@boorans.com.au
Patrick Vardhan - Manager
Cars24.com.au
M: 0401 182 185 E: partrickvardhan@cars24.com
Nicole Thomas - Former Assistant Manager
Patterson Cheney - New World Honda
M: 0414 686 662 E: nicolethomas06@gmail.com
John Spizzirri - Dealer Principle/ Company Secretary
Patterson Cheney - New World Honda
M: 0410 507 520 E: johns@pattersoncheney.com.au
Timeline
Remote Customer Service Team Leader
CARS24
11.2021 - 07.2024
Vehicle Sales Consultant (New & Pre-Owned)
Booran Motors - Berwick Hyundai
04.2021 - 10.2021
Vehicle Sales Consultant (New & Pre-Owned)
Patterson Cheney - New World Honda
05.2018 - 03.2021
Flooring Sales Specialist
Big Brands Flooring
11.2015 - 05.2018
Shift Manager
Reddy Roasts
03.2011 - 11.2015
Completion of Year 12 VCE -
Lyndhurst Secondary College
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