Shannon Hansen
Maryborough,Victoria
Summary
Dynamic professional with a proven track record at Hive and Wellness, driving production efficiency and enhancing team performance. Recognized for strategic decision-making and problem-solving abilities that led to significant improvements in operational workflows. Proficient in communication and precision, effectively leading teams to exceed quality standards while consistently meeting critical deadlines. Seeking to leverage expertise to further optimize processes in a challenging operational role.
Overview
19
19
years of professional experience
Work History
Receptionist Administrator
Maryborough Ballarat Real Estate
Maryborough, VIC
06.2023 - Current
- Displayed professional standards at reception desk to impress visitors.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Performed data entry and other administrative tasks to support departments.
- Resolved customer complaints or answered customers' questions.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
Production Administrator
Hive and Wellness
01.2016 - 01.2021
- Effectively and efficiently manage the production of the required daily/weekly/monthly targets in line with customer specifications, meeting quality and delivery expectations, minimising costs where possible and ensure the required best working practices are maintained at all times
- Responsible for plant production, financial performance, meeting customer requirements and maintaining the orderly and productive operation of planned activities
- Drive overall plant performance and compliance with quality standards
- Attend various meetings and action/communicate instructions
- Maintaining and updating documentation on company system
- Maintain established paper and computer-based filing systems
- Create pension schedules and weekly shifts plan
- Communicate accurate information about production to staff so they can effectively manage their responsibilities
- Assists managers and supervisors in developing policies and procedures
- Undertake continuous training and development
- Conduct risk assessments of processes and tasks in the department
- Ensure that the function operates in accordance with any health, safety and environmental policies and procedures to ensure the safety and wellbeing of staff and visitors
- Manage and lead the team, ensuring adequate staffing levels, managing holiday allowances, recruitment, training, development, appraisal, attendance, disciplinary issues and daily supervision to maximise efficient productivity
- OHS Officer
- Fire Warden
- 5S awareness
- Purchasing
- GMP
- Line work
- First Aid
Labouring
Rouseabout
01.2011 - 01.2016
- Quality Control
- Pick up the fleece after it has been removed from the sheep and throw it onto a large table for 'skirting' (process to remove stained or coloured pieces and skin from the wool)
- Remove inferior and stained wool from fleeces as directed by a wool classer
- Grade wool that has been skirted off fleeces
- Roll the fleece into bundles and pass it to a wool classer for classing
- Keeping Record
- Stock Control
- Maintaining a clean and hazard free environment
- Working in fast conditions
Quality Control/Process Worker
KR Don Castlemaine
01.2006 - 01.2011
- Conduct a series of tests to ensure product safety guidelines
- Time Sheets
- Computer Skills
- Staff training of new arrivals on production line
- Demonstrated employers through an exercise routine before each shift
- Process worker
- Operating Heavy Machinery
- Production Line
- Completion of paperwork
Front End Controller/Cashier
Maryborough SUPA IGA
01.2006 - 01.2011
- Ability to communicate well with all ages
- Complaint Handling
- Stock Control
- Ordering
- Telephone Inquires
- Cash Register – Cash Handling
- Taking Deliveries
I.G.A Clunes
01.2016
- Clearly and effectively communicate with customers
- To identify customer needs and answer product related questions
- Be able to respond to queries on product prices, features and benefits and refund policy's
- Working under pressure
- Working in a busy team environment
- Attention to detail
- Facing and stock rotation
- Cash Register – Cash Handling
- Taking Deliveries
Education
Certificate III - Individual Support
Alffie
Skills
- Problem solving
- Team building
- Planning
- Strategic Decision Making
- Communication skills
- Performance management
- Teamwork
- Detail-Oriented Planning Skills
- Supervision skills
- Adaptability
- Precision in Work
Personal Information
Date of Birth: 03/28/87
References
- Monte Reeves, Real Estate Agent, 0447 652 110
- Steven Murray, Site Manager, 0475 297 623
- Naomi Broad, Character Reference, 0487 223 862
Licence
Forklift Licence
Transport
Car Licence
Timeline
Receptionist Administrator
Maryborough Ballarat Real Estate
06.2023 - Current
Production Administrator
Hive and Wellness
01.2016 - 01.2021
I.G.A Clunes
01.2016
Labouring
Rouseabout
01.2011 - 01.2016
Quality Control/Process Worker
KR Don Castlemaine
01.2006 - 01.2011
Front End Controller/Cashier
Maryborough SUPA IGA
01.2006 - 01.2011
Certificate III - Individual Support
Alffie
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