Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Hansen

Maryborough,Victoria

Summary

Experienced and compassionate professional with a strong background in operational and hands-on roles. Proven ability to improve team performance, drive efficiency, and deliver personalized support. Skilled in problem-solving, multitasking, and creating safe and comfortable environments that promote independence. Demonstrated success in managing schedules, leading teams, and effectively communicating to meet organizational goals and individual needs. Reliable, adaptable, and dedicated to optimizing processes and enhancing quality of life for others.

Overview

19
19
years of professional experience

Work History

Receptionist Administrator

Maryborough Ballarat Real Estate
06.2023 - Current
  • Displayed professional standards at reception desk to impress visitors.
  • Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
  • Performed data entry and other administrative tasks to support departments.
  • Resolved customer complaints or answered customers' questions.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Sorted invoices for accounting department by date stamping and filing by vendor code.

Production Administrator

Hive and Wellness
01.2016 - 01.2021
  • Effectively and efficiently manage the production of the required daily/weekly/monthly targets in line with customer specifications, meeting quality and delivery expectations, minimising costs where possible and ensure the required best working practices are maintained at all times
  • Responsible for plant production, financial performance, meeting customer requirements and maintaining the orderly and productive operation of planned activities
  • Drive overall plant performance and compliance with quality standards
  • Attend various meetings and action/communicate instructions
  • Maintaining and updating documentation on company system
  • Maintain established paper and computer-based filing systems
  • Create pension schedules and weekly shifts plan
  • Communicate accurate information about production to staff so they can effectively manage their responsibilities
  • Assists managers and supervisors in developing policies and procedures
  • Undertake continuous training and development
  • Conduct risk assessments of processes and tasks in the department
  • Ensure that the function operates in accordance with any health, safety and environmental policies and procedures to ensure the safety and wellbeing of staff and visitors
  • Manage and lead the team, ensuring adequate staffing levels, managing holiday allowances, recruitment, training, development, appraisal, attendance, disciplinary issues and daily supervision to maximise efficient productivity
  • OHS Officer
  • Fire Warden
  • 5S awareness
  • Purchasing
  • GMP
  • Line work
  • First Aid

I.G.A Clunes
01.2016
  • Clearly and effectively communicate with customers
  • To identify customer needs and answer product related questions
  • Be able to respond to queries on product prices, features and benefits and refund policy's
  • Working under pressure
  • Working in a busy team environment
  • Attention to detail
  • Facing and stock rotation
  • Cash Register – Cash Handling
  • Taking Deliveries

Labouring

Rouseabout
01.2011 - 01.2016
  • Quality Control
  • Pick up the fleece after it has been removed from the sheep and throw it onto a large table for 'skirting' (process to remove stained or coloured pieces and skin from the wool)
  • Remove inferior and stained wool from fleeces as directed by a wool classer
  • Grade wool that has been skirted off fleeces
  • Roll the fleece into bundles and pass it to a wool classer for classing
  • Keeping Record
  • Stock Control
  • Maintaining a clean and hazard free environment
  • Working in fast conditions

Quality Control/Process Worker

KR Don Castlemaine
01.2006 - 01.2011
  • Conduct a series of tests to ensure product safety guidelines
  • Time Sheets
  • Computer Skills
  • Staff training of new arrivals on production line
  • Demonstrated employers through an exercise routine before each shift
  • Process worker
  • Operating Heavy Machinery
  • Production Line
  • Completion of paperwork

Front End Controller/Cashier

Maryborough SUPA IGA
01.2006 - 01.2011
  • Ability to communicate well with all ages
  • Complaint Handling
  • Stock Control
  • Ordering
  • Telephone Inquires
  • Cash Register – Cash Handling
  • Taking Deliveries

Education

Certificate III - Individual Support

Alffie

Skills

  • Compassionate and empathetic care
  • Patient and supportive demeanour
  • Strong communication and interpersonal skills
  • Reliable and punctual
  • Time management and organization
  • Team building
  • Strategic Decision Making
  • Detail-Oriented
  • Supervision skills
  • Adaptability
  • Precision in Work

Timeline

Receptionist Administrator

Maryborough Ballarat Real Estate
06.2023 - Current

Production Administrator

Hive and Wellness
01.2016 - 01.2021

I.G.A Clunes
01.2016

Labouring

Rouseabout
01.2011 - 01.2016

Quality Control/Process Worker

KR Don Castlemaine
01.2006 - 01.2011

Front End Controller/Cashier

Maryborough SUPA IGA
01.2006 - 01.2011

Certificate III - Individual Support

Alffie

Similar Profiles

CREATE PROFILE
Shannon Hansen