Shannon Henry
North Entrance,NSW
Summary
Savvy team leader with over 20 years of experience managing people, programs and client centered services in health and wellness environments. Known for being creative, organized, approachable, and reliable, with a strong focus on making sure day-to-day operations run smoothly and people feel supported. Brings practical leadership background, strong communication skills, and a high sense of responsibility for maintaining high standards of service and care.
Overview
25
25
years of professional experience
Work History
Business & Program Development
Performance Hut
Erina, NSW
03.2025 - Current
- Plan and deliver structured programming for daily classes to support client progress and long term engagement
- Run team meetings and provide practical coaching to ensure staff understand the purpose behind programming to meet collective and individual needs
- Initiate and foster goal setting and accountability systems for both staff and clients
- Support the business owner with planning to create a solid business foundation aligned with core values
- Contributed to maintaining a 90% client retention rate and 25% growth in the client base
Fitness & Yoga Instructor
Studio, Home, Gym and Hospital Settings
, Canada, US, Australia
01.2001 - Current
- Built long term client relationships through trust, professionalism, positive and constructive feedback, and fun
- Delivered specialized classes supporting individuals with complex physical and emotional needs (E.D. Program)
- Worked in collaboration with healthcare-adjacent programs, prioritizing safety, wellbeing, and individual care (E.D. Program)
- Adapted sessions to suit varying abilities, health considerations and injuries
Fitness Instructor & Head Coach
F45 Training
Avalon, NSW
10.2019 - 01.2022
- Led group training sessions and supported a team of coaches to deliver consistent, high-quality classes and programs
- Provided staff with guidance and feedback while maintaining professional standards on and off the floor
- Helped manage class flow, member experience, and safe training practices
- Built strong relationships with members to support motivation and long-term participation
Corporate Wellness & Fitness Coordinator
Johnson & Johnson (Canadian Head Office - Medical Devices)
Markham, ON Canada
01.2009 - 05.2011
- Coordinated fitness programs including scheduling, instructor management and support
- Worked closely with staff across all departments to deliver education and wellbeing programs
- Increased participation in workplace wellness initiatives and fitness programs year on year
- Delivered presentations, group sessions and led company-wide fitness challenges and fundraisers
Camp Director
Hidden Bay Leadership Camp
Parry Sound , ON Canada
01.2001 - 01.2009
- Managed daily operations including overseeing staff, programming and safety
- Responsible for hiring, onboarding, training, and performance of staff
- Ensured compliance of policies and procedures set by the parent company and provincial governing bodies
- Built a strong, values-based culture, maintained high standards of conduct and also had tons of fun
Education
Bachelor of Arts - English And Women's Studies
York University - Glendon College
Toronto, ON Canada05-2009
Certificate 3 And 4 -
NHFA - PT And Fitness Instructor
Sydney, NSWSome College (No Degree) - 200 And 100 Hour Certifications
Downward Dog Yoga And Ashtanga Yoga Center
Canada And USSkills
- Team Leadership and Staff Development
- Client Experience and Retention
- Staff Training and Onboarding
- Workplace Health & Safety
- Program Development and Implementation
- Conflict and Complaint Resolution
References
References available upon request.
Timeline
Business & Program Development
Performance Hut
03.2025 - Current
Fitness Instructor & Head Coach
F45 Training
10.2019 - 01.2022
Corporate Wellness & Fitness Coordinator
Johnson & Johnson (Canadian Head Office - Medical Devices)
01.2009 - 05.2011
Fitness & Yoga Instructor
Studio, Home, Gym and Hospital Settings
01.2001 - Current
Camp Director
Hidden Bay Leadership Camp
01.2001 - 01.2009
Bachelor of Arts - English And Women's Studies
York University - Glendon College
Certificate 3 And 4 -
NHFA - PT And Fitness Instructor
Some College (No Degree) - 200 And 100 Hour Certifications
Downward Dog Yoga And Ashtanga Yoga Center