Shannon Horsten
Summary
I am a highly skilled, committed and adaptable professional with over 10 years' experience in large corporate and financial organisations. This experience, coupled with an ongoing law degree, demonstrates a well-balanced outlook and a shown capability of consistently meeting company and project goals. The varying roles and projects have established a broad range of easily transferrable skills that would see make a positive contribution to any environment.
Overview
18
18
years of professional experience
Work History
Product Owner
Suncorp Insurance
10.2023 - Current
- Working with internal legal and specialist teams to understand required policy wording changes to meet reinsurance requirements.
- Focused on building out robust project plan up front in order to identify constraints and technical challenges.
- Allocated and approved team resource usage.
- Supported and uplifted new squad members to fulfill roles and responsibilities in new ways of working.
- Coordinated with challenging stakeholders to finalise requirements needed to make necessary changes and still meet defined timelines.
Product Specialist
Suncorp Insurance
08.2022 - 10.2023
- Analysis completed across 76 policy wording documents to understand changes required and work breakdown for delivery.
- Responsible for creating project roadmap and implementing into Jira according to momentum methodologies.
- Introduced governance changes to assist in more streamlined handover between stakeholder groups.
- Continually expanded knowledge of Commercial Portfolio lines.
- Researched product's technical specifications and accurately communicated information.
- Liaised between customers and technology teams to implement change.
- Generated reports to track performance of delivery.
Delivery Lead
Suncorp Insurance
07.2021 - 08.2022
- Successfully delivered on closure of National Branch network resulting in $20 million saving over 5 years
- Responsible for creating and implementing new ways of working for Delivery Team, including introducing new SharePoint libraries and governance methodologies.
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written with stakeholders at all levels.
- Updated customers and senior leaders on progress and roadblocks and influenced best outcomes for project and benefit projections.
Delivery Advisor
Suncorp Insurance
12.2020 - 07.2022
- Communication lead for all departmental Head Of communications ranging from regular frontline engagement to significant change messaging.
- Support lead for departmental SharePoint365 transition, responsible for site builds, user training, and support resource creation and distribution.
- Brand owner for frontline SharePoint resource, responsible for creation, maintenance and analytics
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Support Specialist
Suncorp Insurance
06.2016 - 12.2020
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Frontline Consultant
Suncorp Insurance
03.2010 - 06.2016
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
Various Retail Roles
Sunglass Hut, Salera's, Goldmark Jewellers
12.2005 - 03.2010
Education
Bachelor of Law - Law
University of Southern Queensland
Toowoomba, QLDCloud Practitioner -
AWS CloudUp For Her
Skills
- Project Management
- Risk Management
- Risk Assessments
- Agile Frameworks & Methodology
- Microsoft Adept
- Problem Identification
- Stakeholder Relationship Management
- Relationship Building
- Training and Onboarding
- Strong Verbal & Written Communicator
Volunteering
Project Coordinator
Suncorp partnered with Tour de Cure to bring to life a program of events in the effort to raise awareness and fundraise to find a cure for cancer. Role activities included:
- general program management tasks
- status updates for ELT
- reporting analysis
- information session development and facilitation
Timeline
Product Owner
Suncorp Insurance
10.2023 - Current
Product Specialist
Suncorp Insurance
08.2022 - 10.2023
Delivery Lead
Suncorp Insurance
07.2021 - 08.2022
Delivery Advisor
Suncorp Insurance
12.2020 - 07.2022
Support Specialist
Suncorp Insurance
06.2016 - 12.2020
Frontline Consultant
Suncorp Insurance
03.2010 - 06.2016
Various Retail Roles
Sunglass Hut, Salera's, Goldmark Jewellers
12.2005 - 03.2010
Bachelor of Law - Law
University of Southern Queensland
Cloud Practitioner -
AWS CloudUp For Her
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