Summary
Overview
Work History
Education
Skills
References
Timeline
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Shannon Ioane

Summary

Enthusiastic Venue Manager with 5+ years experience, passionate in delivering a strong customer service focus and confident in building strong and lasting relationships within the hospitality industry. Enjoys a challenge and the opportunity to learn new skills whilst meeting and working with new people.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Kings Head Tavern
06.2022 - Current
  • Responsible and confident in opening, running, and closing the venue
  • Highly experienced in daily banking, and all cash handling throughout the venue
  • Highly experienced in dealing with errors across all Gaming aspects, including TAB and Keno
  • Supports Licensee with rostering system
  • Experience with Ebet Gaming Systems
  • Responsible for ordering stock for all areas across the venue
  • Helped to train new staff and management in all areas across the venue
  • Ensured compliance standards were held to a high standard.

Venue Manager

Avondale Hotel
08.2019 - 06.2022
  • Responsible and confident in opening, running and closing the venue
  • Highly experienced in daily banking and cash handling including clearance of EGMs, clearance of and refilling of CRT machines and clearance of EBT machines
  • Manages the rostering/coordination of staff, including filling and re-arranging shifts
  • Proficient in ordering stock, taking stock levels and the organisation and rotation of current stock
  • Experienced with Global Gaming Systems for the EGMs
  • Responsible for resolving problems at all levels of venue management
  • Drove efficiency and competence through training at all levels of the business including but not limited to - the management team in banking procedures and day to day operations, and bar and gaming staff aspects of working in the venue.

Duty Manager

Keg and Brew Hotel
05.2019 - 08.2019
  • Responsible for opening, running and closing the venue
  • Managed daily banking and cash handling including the filling of ATMs and CRTs, clearance of EGMs, EBTs and Keno machines
  • Responsible for all cellar duties
  • Experience with Global Gaming Systems for the EGMs
  • Provided strong communication and conflict resolution for patrons and staff.

Venue 2IC

Burwood Hotel
04.2017 - 05.2019
  • Highly experienced in opening, running and closing the venue including all banking, refilling the ATMs and CRT machines, clearance of EGMs, EBTs and Keno machines
  • Managed the weekly stocktake and ordering of inventory
  • Experience in the interviewing, hiring and dismissal of staff
  • Proficient in cellar duties including taking keg and beer deliveries, rotating around and putting new stock away and organising old keg pick-up
  • Responsible for the training of the management team in banking procedures, day to day managerial operations, promotions, marketing procedures and advertisements
  • Handled the organisation of functions for the venue
  • Significant experience with the Ebet System for the EGMs
  • Stood in as Venue Manager over both 2017 and 2018.

Education

High School Diploma -

Jkbkjb
Sydney, NSW
03.1965

Skills

  • Venue Management
  • Excellent Writing and verbal communication
  • Excellent Staff training/development
  • Excellent Customer service

References

Available on request

Timeline

Assistant Manager

Kings Head Tavern
06.2022 - Current

Venue Manager

Avondale Hotel
08.2019 - 06.2022

Duty Manager

Keg and Brew Hotel
05.2019 - 08.2019

Venue 2IC

Burwood Hotel
04.2017 - 05.2019

High School Diploma -

Jkbkjb

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Shannon Ioane