SHANNON JAMES
Beaudesert,QLD
Summary
Dynamic leader with proven expertise in team supervision and performance improvement, at JYMBILUNG HOUSE. Excelled in fostering teamwork and collaboration, driving quality improvement, and leading team meetings to exceed productivity goals. Skilled in problem-solving and staff training, significantly enhancing team efficiency and customer satisfaction. Team Leader experienced in directing activities of workgroup's. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
16
16
years of professional experience
Work History
SSG TEAM LEADER
JYMBILUNG HOUSE
03.2024 - Current
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored and guided employees to foster proper completion of assigned duties.
- Held weekly team meetings to inform team members on company news and updates.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
- Conducted risk assessments for each project phase, proactively identifying potential obstacles before they became significant challenges.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Generated reports detailing findings and recommendations.
Receptionist
JYMBILUNG HOUSE
03.2020 - 03.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Receptionist
FREEDOM HEALTH AND FiTNESS
01.2017 - 03.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Reduced incoming call response time by implementing an effective call routing system.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
- Coordinated travel arrangements for executives, ensuring seamless itineraries that met all requirements.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
ABC EAGLESFIELD STREET - ASSISTANT
ABC EAGLESFIELD STREET
03.2008 - 03.2011
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Education
High School Diploma -
Beaudesert State High School
Beaudesert, QLD11.2001
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Team Supervision
- People Management
- Staff Training
- Work Planning and Prioritization
- Documentation And Reporting
- Performance Improvement
- Goal Setting
- Quality Improvement
- Leading Team Meetings
12 MONTH PLANNING
These are the projects that I have already got approved in the next few months
- Holographoc Zoo
- Toowoomba Carnival of Flowers
- Naidoc (Beaudesert0
- Concert in Boonah - Livvy and Pete - The Songs of Olivia Newton John and Peter Allen
I would like to work towards having a Mobility level for all SSG clients so that I am able to offer different programs for different Mobility levels, allowing more flexibility and programs to suit each client and also running multiple programs a day - both small and large groups
Other idea will include night time programs concerts, dinners, sporting event etc. Night time theme nights at Jymbilung House for clients that want to socialising at night.
New themes that I would like to incorparate
- New Years
- Oktober Fest
- Cultural Day
- State of Origin
- Beauy Step back in time
- Olypmics
- Sports Day
- Choose your own theme
- Mystery Theme
- Comedy Night
- Show and Dinner
- Concert and Dinner
- Murder Mystery and Dinner
Timeline
SSG TEAM LEADER
JYMBILUNG HOUSE
03.2024 - Current
Receptionist
JYMBILUNG HOUSE
03.2020 - 03.2024
Receptionist
FREEDOM HEALTH AND FiTNESS
01.2017 - 03.2020
ABC EAGLESFIELD STREET - ASSISTANT
ABC EAGLESFIELD STREET
03.2008 - 03.2011
High School Diploma -
Beaudesert State High School
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