Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Accomplishments
References
Timeline
Generic

Shannon James Smith

Alberton,SA

Summary

Dedicated Year 11 student with hands-on experience in the hospitality industry as a barista at Ngani Cafe. Proficient in drink preparation and providing outstanding customer service. Proven ability to maintain equipment and manage inventory effectively. Recognized for ensuring a clean, organized workspace. Strong problem-solving skills, and a friendly demeanour, contribute to a positive customer experience.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Barista

Ngani Cafe
Woodville North, SA
01.2024 - Current
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Ground beans for espresso shots according to individual customer specifications.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Created promotional displays for advertising special events or promotions at the cafe.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Operated cash registers to process customer payments.
  • Adhered to health department regulations concerning sanitation standards.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Kept up-to-date records of sales transactions using point-of-sale systems.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, mochas.

Grocery Stocker

Coles
West Lakes, SA
11.2024 - 03.2025
  • Organized backroom storage areas in order to maximize space utilization.
  • Verified stock levels of existing products on store shelves to ensure adequate inventory levels.
  • Received, unpacked, and stored incoming merchandise according to company guidelines.
  • Checked expiration dates on perishable items to guarantee freshness.
  • Rotated and faced product displays for optimal visual appeal.
  • Reported any damaged goods or out-of-date items immediately to management personnel.
  • Adhered to safety protocols while unloading shipments from delivery trucks.
  • Responded quickly to any customer inquiries or complaints regarding stocked items.
  • Assisted customers in locating desired items within the store.
  • Inspected product quality and quantity before restocking shelves with new items.
  • Ensured that all products were properly labeled according to company standards.
  • Stocked shelves with products based on customer demand and sales trends.
  • Maintained a clean and organized work area to ensure maximum efficiency in stocking shelves.
  • Moved heavy merchandise around the store using pallet jacks or other necessary equipment.
  • Monitored temperature of coolers, freezers, and refrigerators as needed to ensure food safety regulations are met.
  • Cleaned up spills promptly using proper safety procedures and equipment provided by the store.
  • Pulled items from stock using lift equipment and added to shelves or bins.
  • Loaded and unloaded delivery vehicles to maintain inventory.
  • Removed expired and overripe items to provide freshest options and eliminate health risks.
  • Identified and quickly handled spill clean-up.

Education

High School Education

Ngutu College
Woodville North, SA

Skills

  • Customer service
  • Equipment maintenance
  • Inventory management
  • Problem solving
  • Positive and professional
  • Effective communication
  • Time management
  • Cleanliness
  • Order taking
  • POS systems
  • Coffee expertise
  • Safe food handling practices
  • Friendly and outgoing
  • Problem-solving
  • Opening and closing duties
  • Excellent memory
  • Adaptive and creative
  • Basic math

Certification

  • Barista Trained

Affiliations

  • A team member of the Port Adelaide Spartans American Football club junior side during the summer.
  • A team member of the Western Districts Rugby League Club during the winter.

Accomplishments

  • Helped with designing and working on the logo and promotions for Ngani Cafe
  • Represetitive of the Under 18 South Australian Sharks American Football team.

References

References available upon request.

Timeline

Grocery Stocker

Coles
11.2024 - 03.2025

Barista

Ngani Cafe
01.2024 - Current

High School Education

Ngutu College

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Shannon James Smith