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Shannon Jenkinson
Stoneville
It's not what you do, but how well you do it.
Shannon Jenkinson
Summary
Dynamic General Manager with a proven track record at Aramex Logistics, enhancing operational efficiency and driving year-over-year growth. Expert in budgeting and financial analysis, while fostering collaborative team development. Championed innovative training programs that elevated workforce skills, resulting in improved customer service and satisfaction.
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
19
19
years of professional experience
Work History
General Manager
Aramex Logistics
05.2024 - Current
- Streamlined logistics operations to enhance efficiency and reduce delivery times. Average delivery time frames reduced by 36 hours.
- Led cross-functional teams to develop and implement strategic initiatives.
- Analyzed performance metrics to identify areas for operational improvement.
- Fostered strong relationships with clients to improve customer satisfaction and retention.
- Developed training programs for staff, enhancing workforce skills and productivity.
- Oversaw budget management, optimizing resource allocation across departments. Decreased budget costs YoY by 9%.
- Implemented technology solutions to automate workflows and improve service delivery.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability. Increased sales team.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth. Reduced overall expenditure by 500k per year.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Head of Operations
Aramex Logistics
Perth, Western Australia
03.2021 - 05.2024
- Streamlined operational processes to enhance efficiency and reduce turnaround times.
- Implemented data-driven strategies for inventory management and cost control.
- Led cross-functional teams to optimize supply chain performance and service delivery.
- Developed training programs to elevate staff performance and compliance with safety standards.
- Analyzed key performance indicators to inform strategic decision-making and operational improvements.
- Directed logistics initiatives that aligned with organizational goals, driving overall business success.
- Spearheaded projects focused on technology integration to enhance tracking systems and reporting accuracy.
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Implemented data-driven decision-making processes, leveraging analytics to optimize operations.
- Improved overall productivity with the introduction of innovative process improvement initiatives.
- Ensured compliance with industry regulations and company policies, mitigating potential risks.
- Led cross-functional teams to achieve company goals, fostering collaboration and communication.
- Facilitated change management efforts, guiding teams through periods of transition and growth. Major growth year in 2021 with an increase of 19 territories.
- Implemented risk assessment procedures to minimize potential disruptions across all areas of operation.
- Managed crisis situations effectively by developing response plans in advance.
- Developed comprehensive training programs for staff, enhancing team performance and skill sets.
- Built a high-performance culture by recruiting top talent and promoting professional development opportunities for staff members.
- Empowered team leaders with autonomy in decision-making, fostering dynamic and responsive operational environment.
- Coordinated with marketing and sales departments to align operational capabilities with strategic growth initiatives.
- Strengthened compliance with industry regulations by updating policies and conducting regular staff training sessions.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced operational risks while organizing data to forecast performance trends.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Regional Franchise Manager - Fleet Manager
Aramex Logistics
12.2014 - 03.2021
- Managed franchise operations to ensure compliance with brand standards and operational guidelines.
- Developed training programs for franchisees to enhance operational efficiency and customer service.
- Analyzed daily, weekly and monthly franchise performance data to identify trends and implement strategic improvements.
- Collaborated with sales teams to invest time tailored for franchise locations.
- Facilitated regular communication between corporate leadership and franchise owners to align goals and expectations.
- Conducted biannual site visits to assess operational practices and provide coaching on best practices.
- Led cross-functional teams in the development of new franchise initiatives, enhancing growth opportunities.
- Facilitated ongoing learning and development opportunities for franchise staff through targeted training programs.
- Maintained compliance with industry regulations, minimizing risks associated with non-compliance issues.
- Negotiated contracts, resulting in better terms and conditions for both franchisor and franchisees.
- Liaised with legal counsel on matters pertaining to contracts, compliance issues, or disputes involving the brand or its affiliates.
- Implemented standardized operating procedures across all franchises to ensure consistency in service delivery.
- Analyzed competitor pricing strategies, adapting approaches as necessary to maintain a competitive edge in the market.
- Conducted regular monthly audits of franchises, identifying areas for improvement and providing actionable feedback.
- Streamlined operations for improved efficiency through thorough analysis of existing processes.
- Enhanced franchisee satisfaction with regular communication and support initiatives.
- Provided comprehensive training to new franchise owners for successful business management.
- Evaluated potential franchisees, ensuring a strong fit with company values and objectives.
- Promoted a culture of continuous improvement within the organization by encouraging open dialogue about challenges faced by individual franchises.
- Resolved conflicts between franchisor and franchisees amicably, promoting a positive working environment within the organization as a whole.
- Established performance metrics, monitoring progress towards achieving key goals.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Coordinated fleet maintenance schedules, ensuring timely repairs and optimal vehicle performance.
- Developed training programs for drivers on safety protocols and compliance regulations.
- Analyzed fleet data to identify trends, enhancing operational efficiency and decision-making processes.
- Monitored vehicle inspections and certifications, maintaining compliance with state and federal regulations.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.
- Enhanced overall fleet safety through rigorous compliance with regulatory standards and implementation of best practices in risk management.
- Maintained accurate driver information for delivery scheduling.
- Provided all drivers with pertinent safety materials regarding rules and regulations at regular Toolbox meetings.
- Evaluated fleet performance metrics regularly to identify areas for improvement, leading to increased productivity and revenue growth.
- Suggested actionable improvements to increase efficiency and reduce expenses.
- Conducted root cause analysis for recurring issues in the fleet operations, developing effective solutions that minimized downtime and enhanced reliability.
- Coordinated safety meetings to educate team members on best practices to mitigate hazard opportunities.
- Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements.
- Trained drivers to manage time effectively, improving overall mileage performance.
- Streamlined operations to increase productivity and oversaw employees to maximize outcomes.
- Optimized routing plans based on real-time traffic data analysis which resulted in decreased travel time during peak hours.
- Streamlined vehicle allocation processes for optimal utilization of resources and timely delivery of services.
- Streamlined communication channels between fleet department and other business units, enhancing operational cohesiveness.
- Streamlined route planning for optimal fuel usage and faster delivery times. Increased delivery numbers on average by 20 per day.
- Fostered culture of responsibility and efficiency, significantly reducing incident rates.
- Elevated customer satisfaction by ensuring on-time deliveries through efficient route management.
- Enhanced operational flexibility with development of scalable fleet expansion plan. Grew territories from 35 to 55 before taking on role as Head of Operations.
Franchise Business Consultant
Eagle Boys Pizza
Brisbane, Queensland
01.2012 - 08.2013
- Analyzed franchise performance data to identify growth opportunities and recommend strategic improvements.
- Developed and implemented training programs for franchisees to enhance operational efficiency and compliance.
- Facilitated communication between corporate teams and franchise owners to align goals and expectations.
- Conducted regular site visits of 24 franchises to evaluate adherence to brand standards and operational best practices.
- Guided franchisees in implementing marketing strategies that increased local market visibility and engagement.
- Mentored new franchise consultants, fostering knowledge sharing and professional development within the team.
- Oversaw compliance audits, ensuring franchises met legal requirements and company policies effectively.
- Improved customer satisfaction scores by emphasizing the importance of exceptional service among franchise staff members.
- Developed peer and mentor relationship with small business owners and conducted in-depth consulting engagements to identify opportunities to enhance owner profitability, growth and performance.
- Assisted new franchise owners in establishing successful businesses from initial setup through ongoing support and guidance.
- Developed strong relationships with franchisees, ensuring open communication and swift resolution of any issues.
- Utilized strong problem-solving skills to address complex challenges faced by franchisees, offering effective solutions tailored to their specific needs.
- Provided ongoing coaching and motivation to franchisees and management by remaining in contact through use of video conferencing and other available technology.
- Collaborated closely with corporate teams, contributing valuable input on system-wide initiatives and programs.
- Utilized required documentation procedures and methods to document calls, emails, tasks, documents, and notes.
- Streamlined processes for improved efficiency, implementing standardized procedures across all franchise locations.
- Optimized inventory management practices across all franchises, reducing waste while maintaining adequate stock levels for optimal sales performance.
- Attended and participated in scheduled departmental and company meetings.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Stayed current on company offerings and industry trends.
- Generated advertising brochure for vendor use.
Manager - Acting Franchisee
Poolwerx
Nerang, Queensland
11.2009 - 12.2011
- Coordinated marketing initiatives to increase brand awareness and drive customer engagement.
- Led cross-functional teams in executing strategic projects aligned with business goals.
- Maintained compliance with safety standards and regulations across all locations.
- Fostered a collaborative work environment, mentoring staff to achieve personal development goals.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Manager - Acting Franchisee
Cartridge World
03.2007 - 08.2009
- Oversaw daily operations to ensure service quality and customer satisfaction.
- Developed training programs for staff to enhance product knowledge and service delivery.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
Advanced Diploma - Business
02-2026
- Completed Vocational Education and Training (VET) in: Advanced Diploma in Business
- Coursework: Review organisational digital strategy, Lead corporate social responsibility, Develop and implement business plans, Manage organisational finances, Apply critical thinking for complex problem solving.
Skills
- Collaborative team development
- Troubleshooting expertise
- Workflow efficiency
- Collaborative team member
- Skill enhancement coaching
- Customer service optimization
- Clear and concise communication
- Budgeting and financial analysis
- Workforce encouragement
- Workforce expense oversight
- Operational efficiency enhancements
- Efficient time management
- Long-term strategic planning
Accomplishments
Achieved critical point on profitability. Turned negative P&L's into positive.
Decreased business costs YoY.
Increased outbound freight schedule YoY.
Implemented change management.
Increased staff retention.
Increased franchisee percentage.
Overhauled sort operations for better efficiency.
Increased CF engagement and activity.
Supervised team of 120 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Runner up Employee of the Year 2024
In 2023 both our depot and myself were nominated for an award. The depot was nominated for Franchise of the Year and I was nominated for being Head of Operations within Perth and achieving 100% franchise ownership of our courier runs.
Unfortunately, I did not win my award, but the depot won the Franchise of the Year award primarily for achieving a 100% franchisee base in our depot.
This was a huge achievement and the first of its kind for a corporately owned depot
Software
Microsoft Office - Word
PowerBi
Microsoft Office - Excel
Microsoft Office - PowerPoint
Interests
Golf
Poker
Horse Racing
Trivia
Timeline
General Manager - Aramex Logistics
05.2024 - Current
Head of Operations - Aramex Logistics
03.2021 - 05.2024
Regional Franchise Manager - Fleet Manager - Aramex Logistics
12.2014 - 03.2021
Franchise Business Consultant - Eagle Boys Pizza
01.2012 - 08.2013
Manager - Acting Franchisee - Poolwerx
11.2009 - 12.2011
Manager - Acting Franchisee - Cartridge World
03.2007 - 08.2009
Accredify - Advanced Diploma, Business