Shannon Kelly

• Worked in a fast paced front of house role delivering high quality customer service in a busy hospitality environment.
• Managed customer flow, seating, and service during peak trading periods
• Handled cash, payments, and bar/venue transactions accurately and efficently
• (Promoted to a supervisor January 2026), Taking on additional responsibility for leading shifts.
• Supervised front of house staff, delegated tasks and ensured smooth daily operations.

• across bar, cafe, hotel and roadhouse operations in a busy regional hospitality environment
• Helped train and guide new staff in service procedures and customer service
• Demonstrated strong adaptability, multitasking and leadership within a small team environment
• Assisted in coordinating shift tasks across cafe, bar and roadhouse areas to maintain efficiency and

coverage

• Assisted with daily activities including personal care, wellbeing support and routine tasks
• Maintained dignity, privacy and respect for clients in line with care standards and the policies
• Followed safeguarding, health and safety procedures at all times.