Shannon Keyes
Townsville
Summary
A motivated individual who's willing to adapt to any task at hand, showcasing excellent time management and problem-solving skills developed through previous experience. Possesses exceptional customer service abilities and a strong drive to continuously learn and improve.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Duty Manager
Woolworths
08.2024 - Current
- Managed staff schedules, optimizing workforce for the completion of daily load.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Resolved customer complaints promptly, improving guest satisfaction ratings consistently.
- Assisting customers with their enquiries and providing exceptional customer service
- Completing whatever manager task that's left undone.
- Securing all exit and locking the main door before leaving.
- Pick and packing
- Maintaining a clean and safe work environment
- Filling shelves with products and doing quality and date checks
- Loading and unloading trucks splitting the loads.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Radio Host
Michael Monk
02.2021 - 12.2022
- Hosted my own show between 2pm-5pm called the Sundown Rundown
- Behind the scenes set up and production of radio show
- Marketing at events
- Engaged listeners through social media platforms to increase station visibility.
- Produced creative radio segments focused on music, current events and lifestyle topics.
- Found, researched, fact-checked and wrote scripts for relevant topics in local news.
- Hosted music, news and entertainment segments for well-rounded radio shows.
Mango Picker
Townsville Mango Man
11.2021 - 01.2022
- Picked and arranged fruit following specified instructions
- Selected fruit to be harvested by studying size, shape, and color
- Removed and discarded damaged fruits to improve harvest quality
- Harvested high volumes of ripe, quality fruits from fields and orchards
Cleaner Helper
Shalom Christian College
01.2017 - 12.2018
- Cleaning duties-Dining tables
- Wiping down tables, sweeping, mopping and taking out the trash
Education
Grade 9-12 -
Murgon State High School
Murgon, QLD01-2022
Grades 7-8 -
Shalom Christian College
Condon, QLD01.2018
Skills
- Great Communication skills
- Initiative
- Time Management skills
- Teamwork skills
- Ability to work independently
- Ability to work as a team
- Customer service
- Time management
- Conflict resolution
Certification
- RSA
- RSG
- White Card
- Manual Provisional License
Timeline
Duty Manager
Woolworths
08.2024 - Current
Mango Picker
Townsville Mango Man
11.2021 - 01.2022
Radio Host
Michael Monk
02.2021 - 12.2022
Cleaner Helper
Shalom Christian College
01.2017 - 12.2018
Grades 7-8 -
Shalom Christian College
Grade 9-12 -
Murgon State High School
References
Caitlin Caulfield
Manager
PN - 0409 503 839
E - caitiln.caulfield21@gmail.com
Karmen
Manager
PN - 0402 021 237