Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Lackner

Cromer,NSW

Summary

Proven track record of enhancing workplace efficiency and fostering team collaboration at previous jobs. Expert in inventory management and problem-solving, with a knack for maintaining high standards of customer service. Demonstrates a friendly, positive attitude and great communication skills, contributing to significant improvements in workflow and interdepartmental cooperation.

Overview

5
5
years of professional experience

Work History

Warehouse Co-Coordinator

Paladin Sports
11.2019 - 03.2021
  • Increased warehouse efficiency by implementing new inventory management systems and procedures.
  • Organized storage areas to maximize space utilization and improve workflow efficiency.
  • Facilitated cross-departmental collaborations on projects or initiatives aimed at improving overall company performance.
  • Coordinated with team members to ensure accurate and timely completion of daily tasks.
  • Improved communication between departments, resulting in smoother operations within the warehouse.
  • Reduced errors in shipping and receiving by implementing a strict quality control process.
  • Scheduled regular maintenance checks of our in house printing and pressing machines, minimizing downtime due to malfunctions or repairs.
  • Acted as a liaison between the warehouse and other departments, fostering a collaborative work environment and promoting effective communication between teams.
  • Oversaw a team of warehouse staff, providing guidance, support, and constructive feedback to improve performance outcomes.
  • Trained new employees on warehouse procedures and safety protocols to maintain a safe work environment.
  • Conducted regular audits of stock levels and inventory accuracy, identifying discrepancies and resolving issues promptly.
  • Maintained high standards of cleanliness and organization throughout the warehouse facility, promoting a positive work environment for all employees.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Maintained accurate inventory records to provide data for use in audits and completion of order requests
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Supervised team of helpers, labourers and material movers to efficiently complete tasks.
  • Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
  • Assigned tasks to team members to complete within designated time frames.
  • Developed and implemented strategies to improve team productivity and efficiency.
  • Handled day-to-day shipping and receiving overseeing roughly 90 packages per day in busy periods.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.

Sales Assistant

Athletes Foot
04.2022 - 12.2022
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all customers.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites and stores.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.
  • Established rapport with customers using active listening and interpersonal skills.
  • Fielded customer questions to share information about products, availability, and pricing.
  • Executed visual merchandising strategies to attract customers and drive sales.
  • Boosted store revenue through upselling and cross-selling techniques.
  • Communicated orders to vendors, scheduling carriers for pickup if needed.
  • Organized promotional events to engage potential customers and generate new business opportunities.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Used in-store system to locate inventory and place special orders for customers.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Experienced Labourer

Schmidt Construction
02.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Great communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with colleagues and clients.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Completing daily deliveries and pick ups over Sydney in the company truck

Education

Fitness Certification

Vast Fitness
Sydney, NSW
07.2024

Completed Year 12

Christies Beach HS & Sth Voc College
Christie Downs, SA
12.2017

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Dependable and Responsible
  • Calm Under Pressure
  • Problem Resolution
  • Communication skills

Timeline

Experienced Labourer

Schmidt Construction
02.2023 - Current

Sales Assistant

Athletes Foot
04.2022 - 12.2022

Warehouse Co-Coordinator

Paladin Sports
11.2019 - 03.2021

Fitness Certification

Vast Fitness

Completed Year 12

Christies Beach HS & Sth Voc College

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Shannon Lackner