Shannon Lewis
Sydney,NSW
Summary
Dynamic hospitality professional with strong skills in beverage service, bar operations, and customer engagement. Known for thriving in fast-paced environments, supporting teams, and delivering standout experiences. Reliable, adaptable, and enthusiastic, with a proven ability to stay calm under pressure while keeping the bar well organised, and welcoming, fostering positive experiences that resonate with patrons and enhance overall service quality.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender
The Ox Pub & Rooms
08.2025 - 10.2025
- Delivered high-quality bar, restaurant, and event service, including private parties, weddings, and corporate functions, while providing friendly and attentive customer support.
- Ensured compliance with health, safety, and alcohol regulations while maintaining clean and well-presented service areas.
- Supported smooth operations by collaborating with reception, kitchen, housekeeping, and events teams, working both independently and as part of a team.
- Assisted with stock management by monitoring product freshness, reducing spoilage, and helping manage inventory, restocking, and payment processing.
Bartender
The White Hart
09.2023 - 07.2025
- Delivered friendly, professional service in a busy pub environment during university breaks, supporting high customer volumes across events, nights, and weekends.
- Handled cash and operated tills accurately while multitasking between drink preparation, order taking, and payment processing to support smooth bar operations.
- Maintained a clean, well-stocked bar by organising inventory, managing stock levels, and following hygiene, alcohol safety, and ID-check procedures.
- Enhanced customer experience by curating playlists to match the atmosphere and increasing sales through upselling, promoting specials, and suggesting popular or seasonal drinks.
Events Team Member
HAP Solutions
11.2022 - 07.2025
- Provided exceptional service to guests during events, ensuring satisfaction and prompt attention to needs.
- Coordinated with kitchen staff to deliver timely food and beverage service for large gatherings.
- Assisted in set-up and breakdown of dining areas, optimizing workflow efficiency for events.
- Delivered high-level service at prestigious VIP events, including the ITVX premiere, the Natural History Museum Charity Ball, and an exclusive Bumble membership event.
Student Midwife
Lewisham and Greenwich NHS Trust
09.2022 - 07.2025
- Completed 2,300 hours of clinical rotation, developing strong skills in teamwork, communication, digital literacy, reflective practice, and adapting language to diverse audiences.
- Demonstrated leadership through supervising junior students, mentoring peers, and contributing to safe, effective multidisciplinary care.
- Identified and assessed safeguarding concerns in maternity settings, making timely referrals to MASH and contributing to child protection planning and case conferences.
- Provided trauma-informed, compassionate, and non-judgmental care to women and families facing complex social, emotional, and safeguarding challenges.
Rehabilitation Assistant
TRICURO
11.2019 - 07.2022
- Promoting independence by supporting clients to achieve personal goals and maximise functional independence in daily activities.
- Accurate Documentation/ Datix; contributing to debriefs and reflective practice.
- Assisting clients in line with personalised moving and handling plans developed by physiotherapists and occupational therapists.
- Maintaining a safe environment and responding promptly to changes in condition or risk/ clinical observations/ administering medication, following relevant protocols and training.
Bartender
NEO Club
11.2017 - 09.2019
- Built strong rapport with patrons by delivering friendly service and resolving customer complaints promptly, contributing to repeat business and customer loyalty.
- Accurately processed payments and operated tills and card machines while confidently serving a wide range of alcoholic and non-alcoholic beverages to standard.
- Maintained situational awareness to support customer safety and collaborated effectively with bar staff, security, and management during busy shifts.
- Stayed calm, professional, and responsive during high-pressure periods, including late-night trading and peak service times.
Waitress
Rockley Park
04.2016 - 09.2017
- Delivered courteous, high-quality service to diverse customers by managing multiple tables efficiently, multitasking effectively, and handling customer issues calmly.
- Accurately processed orders, payments, and POS transactions while maintaining strong attention to detail in billing, setup, and food hygiene standards.
- Streamlined workflow by coordinating smoothly between kitchen and front-of-house teams, contributing to fast and efficient service during busy periods.
- Demonstrated adaptability by learning new menus quickly, making confident recommendations, and maintaining a polished, approachable appearance to enhance guest experience.
Education
Bachelor of Science - Midwifery
University of Greenwich
London07.2025
Diploma of Higher Education - Health Science
The Bournemouth and Poole College
Bournemouth, Dorset06.2022
GCSE - Science, Math, English, History, Art
Poole High School
Poole06.2015
Skills
- Skilled at prioritizing tasks simultaneously
- Service excellence
- Trustworthy performance
- Strong interpersonal skills
- Approachable demeanor
- Responsible beverage handling
Certification
RSA License
Registered Midwife
Languages
English
Native or Bilingual
Interests
- Certified scuba diver
- Horse races
- Hiking
- Travel
Timeline
Bartender
The Ox Pub & Rooms
08.2025 - 10.2025
Bartender
The White Hart
09.2023 - 07.2025
Events Team Member
HAP Solutions
11.2022 - 07.2025
Student Midwife
Lewisham and Greenwich NHS Trust
09.2022 - 07.2025
Rehabilitation Assistant
TRICURO
11.2019 - 07.2022
Bartender
NEO Club
11.2017 - 09.2019
Waitress
Rockley Park
04.2016 - 09.2017
Diploma of Higher Education - Health Science
The Bournemouth and Poole College
GCSE - Science, Math, English, History, Art
Poole High School
Bachelor of Science - Midwifery
University of Greenwich