Shannon Love

• Provided in-depth product knowledge to customers, resulting in informed purchasing decisions.
• Developed strong rapport with customers through attentive listening skills and genuine interest in their needs.
• Utilised point-of-sale system effectively for transaction processing, refunds and exchanges.
• Helped maintain an orderly backroom storage area by organising stock deliveries according to company guidelines.
• Engaged with customers on the shop floor, creating a welcoming atmosphere that encouraged repeat business.

Business development

• Achieve individual objectives and contribute to the achievement of store objectives (KPI focused).
• Take action to maximise sales opportunities.
• Train new sales associates in procedures and client management.

Client Management

• Ensure excellent customer service standards, in order to meet customer expectations.
• Act as a brand ambassador to build relationships with new customers and clientele.
• Deliver the ultimate brand experience to increase customer loyalty.
• Solve customer complaints in a professional and positive manner, always offering follow up.

Customer Relationship Management

• Capture customer data.
• Proactively take action to maintain a long term relationship with customers.
• Participate in the organisation of in-store and promotional events.

Operations

• Ensure the stock and backroom are effectively managed and operational duties are met.
• Ensure store presentation and visual merchandising standards are maintained according to company directives.
• Upkeep the cleanliness of the store.
• Carry out the opening and closing of the store.
• Writing the End of Day Report to send back to Head Office, capturing all KPI data from each trading day.

Achievements

• Awarded "Top Sales Performer" three times for achieving high sales and exceeding KPI targets

• Selling non-physical products to individuals and businesses
• Rapport building and sales training
• Strong verbal communication skills
• KPI focused
• Goal setting

• Filed paperwork, sorted, and delivered mail and maintained office organisation.
• Answered phone and performed clerical duties to assist human resources department.
• Created and updated tracking spreadsheets using MS Excel.
• Developed strong written and verbal communication skills.
• Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
• Posted job openings, screened resumes and scheduled interviews to fill positions with qualified candidates.
• Assisted with writing job postings and job descriptions for boards.
• Carrying out recruitment process.