Shannon Lynch
TENERIFFE,QLD
Summary
Seasoned Operations Manager and talented leader with experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
9
9
years of professional experience
Work History
Operations Manager
Ethel & Florence
02.2024 - Current
- End to end sales administration. Sales support to Sales Director and lead agents.
- Liaising with vendors and buyers to support them with the administration requirements for selling or purchasing property.
- Attended meetings between potential buyers, sellers, and agents to facilitate successful transactions.
- Managed property listings, ensuring accurate and up-to-date information on available properties.
- Developed strong relationships with clients by providing exceptional customer service and timely communication.
- Conducted open houses to showcase properties, generating interest and attracting potential buyers.
- Enhanced professional reputation by maintaining a high level of integrity, ethics, and commitment to client success.
Clinic Manger / Client Experience Leader
Ascension Cosmetic Medicine
08.2021 - 11.2023
- Oversaw day-to-day activities of Doctors, Nurses, Clinical Therapists and Client Experience Consultants to deliver medical services and treatments to clients with exceptional client outcomes and clinic profitability.
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
- Assisted with new hire processing and existing training programs.
- Championed change initiatives, successfully navigating teams through periods of transition while maintaining morale and engagement levels.
- Mentored employees on customer service techniques and explained direct link between revenue growth and customer loyalty.
- Cultivated strong relationships with stakeholders, improving overall satisfaction and trust in leadership capabilities.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Performance and Entitlements Advisor
Virgin Australia Airline
05.2019 - 03.2020
- Efficiently managed workers compensation payments to incapacitated employees throughout the Virgin Australia network.
- Accurate calculation of wage loss entitlements and reimbursements to employees.
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
- Conducted thorough reviews of clients'' existing financial plans, identifying areas for improvement or adjustment.
- Providing support and assistance to employees throughout their claims process and whilst navigating a workers compensation claim.
Cabin Crew Administration Coordinator
Virgin Australia Airline
01.2016 - 05.2019
- Subject matter expert of cabin crew operations, enterprise bargaining agreements, company policies and procedures
- Internal contract management for Virgin Australia domestic cabin crew.
- Managed confidential employee records, ensuring privacy and compliance with company policies and legal regulations.
- Coordinated large-scale events.
- Collaborated with cross-functional teams to establish project timelines and execute tasks efficiently within deadlines.
Education
High School Diploma -
Coffs Harbour High School
Coffs Harbour, NSW12.2000
Skills
- Problem-Solving
- Operations Management
- Client Relationships
- Planning and Implementation
- Policies and procedures implementation
- Business Development
Timeline
Operations Manager
Ethel & Florence
02.2024 - Current
Clinic Manger / Client Experience Leader
Ascension Cosmetic Medicine
08.2021 - 11.2023
Performance and Entitlements Advisor
Virgin Australia Airline
05.2019 - 03.2020
Cabin Crew Administration Coordinator
Virgin Australia Airline
01.2016 - 05.2019
High School Diploma -
Coffs Harbour High School
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