Shannon Madden

Facilitating communication between the Minister’s office and departmental teams, managing ministerial workflows, and supporting the smooth delivery of government business. Key responsibilities include:

• Manage the end-to-end flow of Ministerial submissions, correspondence, briefings, Budget Estimates materials, Parliamentary Questions, Motions, Cabinet documentation, legislation, and other portfolio-related material, ensuring timeliness and accuracy.
• Liaise between departmental staff and the Minister’s office to ensure responsiveness to operational requirements and alignment with strategic goals.
• Assist Ministerial staff in their engagement with the department and act as a conduit for queries, ensuring clear and respectful communication across all levels.
• Maintain records and manage departmental resources within the Minister’s office, upholding confidentiality and discretion at all times.
• During the caretaker period, supported both the Office of the Secretariat and the Mining Resources Tasmania (MRT) team, broadening understanding of public sector protocols and operations.

Responsible for leading and developing the Merchandise & Operations team to achieve high merchandising standards, drive sales, and ensure efficient back-of-house and inventory management.

Key responsibilities included:

• Training and developing the team to ensure proficiency in processes, systems, and compliance with policies and procedures.
• Leading the team to exceed merchandising and promotional targets, enhancing product presentation and alignment with sales goals.
• Promoting exceptional customer care to build brand loyalty and create "Raving Fans" while safeguarding the JB Hi-Fi brand.
• Managing and organizing Back of House areas to maintain operational efficiency.
• Ensuring stock integrity through adherence to loss prevention procedures.
• Maintaining a safe work environment by enforcing OHS policies and procedures.
• Collaborating with Store and Sales Managers to drive store performance and achieve business objectives.

• Fostered a customer-first culture by coaching the team to provide personalized and empathetic service, ensuring every customer interaction was a unique and positive experience.
• Developed and implemented sales strategies aligned with business goals, and supported the Sales Manager in coaching team members through the STARS coaching program to drive performance. Mentored the seconding Merchandise Manager to maintain high store operations and merchandising standards, ensuring timely completion of tasks and stock integrity. Utilized reporting tools to coach the team on SMART merchandising practices.
• Safe Work Environment: Led initiatives to identify hazards and manage risks, ensuring compliance with WHS policies. Actively engaged with the team to encourage the prompt reporting of safety concerns and fostered a culture of safety and accountability.