Summary
Overview
Work History
Education
Skills
References
Timeline
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Shannon MARSH

Cranbourne,Australia

Summary

Hard-working, energetic And motivated individual that meets and exceeds targets, I perform any task given to the full of my skill set. I Have experience on checkouts, Shopfloor, and supervising. Punctual and Reliable, eager to learn new things and take pride in everything I do. Friendly and enthusiastic And quick on my feet with a drive to always be learning and growing.

Overview

7
7
years of professional experience

Work History

Customer Service Officer

Cleanaway
01.2024 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Streamlined communication between customers and internal departments for timely issue resolution.
  • Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
  • Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.
  • Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
  • Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests.

2IC Manager

Michael Hill Jewellers
06.2021 - 05.2023
  • Improved team productivity by streamlining daily operations and implementing efficient processes.
  • Contributed to company growth by identifying new business opportunities and expansion strategies.
  • Developed and maintained strong client relationships for increased customer satisfaction and long-term loyalty.
  • Enhanced team performance with comprehensive training programs, skill development workshops, and continuous feedback.
  • Managed budgets effectively by optimizing resource allocation, reducing costs, and ensuring optimal financial health.
  • Collaborated cross-functionally to ensure seamless communication between departments and alignment of business objectives.
  • Implemented innovative marketing strategies for improved brand visibility, reach, and overall market share.
  • Spearheaded successful project management efforts by establishing clear goals, timelines, and resources allocation plans.
  • Fostered a positive work environment by promoting teamwork, open communication channels, and employee recognition initiatives.
  • Increased sales revenue through the development of strategic partnerships and effective negotiation tactics.
  • Analyzed transactions to find methods to simplify procedures, improve processes and maximize resources.
  • Planned and directed staffing, training and performance evaluations to develop and control sales and service programs.
  • Identified trends and assessed opportunities to improve processes and execution.

Retail Assistant

Michael Hill Jewellers
01.2019 - 01.2021
  • Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
  • Enhanced store appearance through diligent merchandising and regular upkeep of displays.
  • Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.
  • Resolved customer complaints professionally, maintaining a positive brand image.
  • Assisted in training new employees, contributing to the development of a knowledgeable workforce.
  • Processed transactions accurately, balancing cash registers at the end of each shift.
  • Implemented strategic promotional efforts for increased revenue and foot traffic in the store.
  • Conducted regular price audits to ensure pricing consistency across all products on display.
  • Maintained an organized backroom for easy access to stock when replenishing shelves.
  • Participated in seasonal sales events and promotions, maximizing their impact on revenue generation.
  • Interacted with customers proactively, identifying needs and offering suitable product recommendations.

Shop Supervisor

The Warehouse Ltd
02.2017 - 12.2019
  • Improved store efficiency by implementing new inventory management processes.
  • Streamlined operations through effective employee scheduling and task delegation.
  • Increased sales revenue with targeted customer engagement strategies.
  • Developed strong team dynamics, fostering a positive work environment for all staff members.
  • Enhanced customer satisfaction by ensuring prompt resolution of complaints and inquiries.
  • Mentored and trained new employees to ensure consistent service standards across the team.
  • Oversaw daily operations, ensuring that all tasks were completed accurately and on time.
  • Conducted regular performance evaluations to identify areas for improvement among staff members.
  • Maintained a clean and organized shop floor, promoting an inviting atmosphere for customers.
  • Assisted in visual merchandising efforts, creating appealing displays that showcased products effectively.
  • Checked incoming orders and organized new stock.

Education

NCEA level 1 -

Alfriston College
12.2007

Skills

  • Honest
  • Reliable
  • Hardworking
  • Attention to detail
  • Customer service
  • Learning strategies and working well in a team
  • Problem solver
  • High achiever and goal orientated
  • Communication
  • Trouble shooting
  • Time management and Task Completion
  • Coordination and knowledge worth computers
  • Call center experience
  • Employee Development
  • Technical Support
  • Upselling
  • Data Entry
  • Complaint Handling
  • Database Management
  • CRM Software
  • Database Research
  • Payment Processing
  • Customer Support
  • Customer Focus
  • Scheduling
  • Data Collection
  • Paperwork Processing
  • Complaint resolution
  • Product Knowledge

References

Available upon request

Timeline

Customer Service Officer

Cleanaway
01.2024 - Current

2IC Manager

Michael Hill Jewellers
06.2021 - 05.2023

Retail Assistant

Michael Hill Jewellers
01.2019 - 01.2021

Shop Supervisor

The Warehouse Ltd
02.2017 - 12.2019

NCEA level 1 -

Alfriston College

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Shannon MARSH