SHANNON MARTIN
Lake Clarendon,QLD
Summary
A reliable and friendly professional with a strong background in customer service, retail, and hospitality. Skilled in managing cashier/checkout, front-desk operations, greeting customers, handling phone calls, and maintaining a welcoming environment. Known for excellent communication skills with customers, a positive attitude and a high level of attention to detail. Experienced in hospitality, responsible service of alcohol, and gaming.
Overview
11
11
years of professional experience
Work History
Retail Assistant
Laidley Newsagent
Laidley, QLD
09.2023 - Current
- Responsible service of lottery products
- Retail window displays
- Rotating and restocking
- Displaying new stock products
- Social media advertising
- General cleaning of store
Bar Attendant
Bellevue Hotel
Coominya, QLD
04.2016 - 08.2018
- Responsible service of alcohol and compliance with gaming regulations
- Restock and ordering
- Attending main bar and bottle shop
- Taking kitchen orders and serving meals
- Plating up of entree and desserts
Bartender/Bar All Rounder
Lowood Tavern
Lowood
01.2014 - 01.2016
- Responsible service of Alcohol
- Gaming and pokie machine handing
- Restock + ordering
- Managing drive thru bottle shop
- Displaying new stock products
- Social media advertising
- General cleaning
- Opening and closing of business
Education
Completed Grade 11 -
Lockyer District High School
Gatton12-2014
Skills
- Teamwork and independence
- Social media marketing
- Reliability and trustworthiness
- Customer service excellence
- Payment processing knowledge
- Proficient in Word and Excel
- Customer service
- Product display
- Cash handling
- Effective communication
- Complaint handling
- Personal customer assistance
- Positive customer engagement
References
References available upon request.
Timeline
Retail Assistant
Laidley Newsagent
09.2023 - Current
Bar Attendant
Bellevue Hotel
04.2016 - 08.2018
Bartender/Bar All Rounder
Lowood Tavern
01.2014 - 01.2016
Completed Grade 11 -
Lockyer District High School
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