Switchboard Operator
Monash Health
Scoresby, VIC
2015 - 2026
- Achieved efficient call management by operating a multi-line switchboard effectively.
- Streamlined inquiry routing for callers to the appropriate departments to enhance service quality.
- Facilitated prompt medical team coordination during emergencies to ensure swift assistance.
- Delivered operational continuity through meticulous call and message documentation.
- Trained new staff on office procedures, fostering a collaborative and knowledgeable work environment.
- Facilitated communication between patients and healthcare providers by serving as a liaison during phone calls or in-person meetings.
- Managed documentation and record-keeping systems to maintain compliance and data accuracy.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.