Summary
Overview
Work History
Education
Skills
Availability
References
Timeline
Generic

Shannon Millwood

Longford,Australia

Summary

Dynamic support worker with a proven record supporting our young people in our Safe Haven program, as well as supporting our young parents and their babies in our Bringing Baby Home program within Glenhaven Family Care, showcasing strong communication and leadership skills.

Committed to continuing to serve Glenhaven while upholding our CHRIS values.

Will guide and support our team, demonstrating resilience and compassion within this role.

Overview

27
27
years of professional experience

Work History

Support Worker

Glenhaven Family Care
Launceston, Tasmania
10.2023 - Current
  • Delivered compassionate care as a Support Worker with Glenhaven Family Care, prioritizing child welfare.
  • Promote involvement in social activities to sustain friendships and family ties by fostering communication
  • Maintain detailed case notes while successfully managing multiple responsibilities during shifts.
  • Regularly updated Budgetly records alongside safety and maintenance checklists for vehicles and housing.
  • Facilitated buddy shifts to enhance training experiences for newly hired staff members.
  • Encouraged proactive engagement among team members through motivational leadership practices.
  • Coordinated contributions to monthly CSS reports, ensuring accuracy and completeness.
  • Write detailed ERM incident reports in a timely manner.
  • Performed routine inspections for house and vehicle maintenance to uphold safety standards.
  • Collaborated with diverse professionals including therapists, teachers, aides, child safety officers, and family members to deliver holistic approach to care.

Stay at Home Mother

Myself
Longford, Australia
04.2001 - 10.2023
  • Nurtured my four children Madeleine, Isabella, Alexander and Thomas, promoting their individual growth and well-being.
  • Managed and coordinated schedules, needs, and sports activities for all children.
  • Actively volunteered in educational settings to support children's learning experiences.
  • Provided tutoring and at-home educational support tailored to each child's needs.
  • Encouraged exploration of personal passions, fostering a love for learning.

Parent Volunteer

East Launceston Primary School
Launceston, Australia
01.2009 - 01.2023
  • Planned and coordinated school events and excursions, fostering community involvement.
  • Led school basketball team as coach, organizing practices and overseeing travel arrangements for competitions.
  • Managed 'Mothers-Day Stall' annually, driving successful fundraising initiatives.
  • Actively participated in classroom support through consistent volunteer work with 'parent-help.'

Functions Waitress

Laetare Gardens & Hilltop Tavern
Hobart, Australia
01.2005 - 01.2007
  • Delivered exceptional customer service to all guests at functions.
  • Handled food and drink preparation, including coffee, to support service operations.
  • Processed future bookings and calculated daily financial totals accurately.
  • Enhanced personal and workplace skills through varied responsibilities in high-pressure situations.

Retail Assistant

Prouds The Jewellers
Hobart, Australia
01.1998 - 01.2005
  • Provided personalized interactions with customers to enhance service quality.
  • Consulted with customers to assess needs and recommend suitable merchandise.
  • Responded to inquiries regarding product details and specifications.
  • Guided customers through purchase processes, fostering satisfaction and loyalty.

Education

Certificate III - Family And Community Services

Avidity
TAS
12-2025

Diploma of Interior Design -

TAS
01.2016

Skills

  • Timeliness and organization
  • Communication effectiveness
  • Compassion and understanding
  • Resilience and empathy
  • Dependability and integrity
  • Stress management
  • Leadership skills
  • Enthusiasm for challenges
  • Team player

Availability

01/05/25, MON - FRI: 7:00 am - 11:00 pm, 

Available on weekends when needed.

References

  • Natasha Goss, Professional, 0498 553 976
  • Anita Jones, Personal, 0451 309 775
  • Angela Manion, Personal, 0417 145 275

Timeline

Support Worker

Glenhaven Family Care
10.2023 - Current

Parent Volunteer

East Launceston Primary School
01.2009 - 01.2023

Functions Waitress

Laetare Gardens & Hilltop Tavern
01.2005 - 01.2007

Stay at Home Mother

Myself
04.2001 - 10.2023

Retail Assistant

Prouds The Jewellers
01.1998 - 01.2005

Certificate III - Family And Community Services

Avidity

Diploma of Interior Design -

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Shannon Millwood