Shannon Mulcahy
Wynnum,QLD
Summary
Highly motivated and organized individual seeking to transition into the field of facilities management. I possess strong problem-solving skills, attention to detail, and a solid foundation in project coordination and administrative support. Eager to leverage a background in customer service, team collaboration, and general maintenance to contribute effectively to a facilities management role. As a now highly trained Administrator strongly successful at motivating teams and streamlining operations, I feel confident to take on a new chapter in my life. I am a organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Marina Administrator, Finance and Sales
Royal Queensland Yacht Squadron
09.2021 - Current
- Maintained personnel records and updated internal databases to support document management.
- Facilitated cross-departmental collaboration, resulting in increased efficiency and timely project completion.
- Leveraged bookkeeping software and automated processes to reduce errors.
- Completed forms and reports to facilitate admission, arrival or departure.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Entered and maintained departmental records in company database.
- Managed multiple bank accounts, regularly reconciling statements to ensure accurate account balances.
- Reduced financial discrepancies through diligent monitoring and reconciliation of accounts.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Built strong relationships with clients, offering tailored advice and guidance throughout legal proceedings.
- Collaborated with solicitors to develop innovative strategies for purchasing Marina Berths, increasing the likelihood of positive results.
- Provided excellent customer service when addressing inquiries from vendors regarding payment status or delays.
Diploma Qualified Child Educator
Timber Tots Childcare Centre
02.2017 - 09.2019
- Assist teachers in creating lesson plans and maintaining a safe classroom environment
- Develop a cleaning routine throughout the day that keeps all of the interactive areas sanitary and safe
- Monitor children during outdoor activities and interact with the children to enhance their learning
- Work with teachers to maintain communication with parents and contact parents in emergency situations
- Prepare and serve meals and monitor children during lunch time
- Keep records on individual children, including daily observations and information about activities, meals served, and medications administered
- Organize activities or implement a curriculum that allow children to learn about the world and explore interests.
Assistant Educator(Cert 3&4)
Okee Dokee Early Learning Centre
03.2015 - 01.2017
- Observe and monitor children's play activities
- Read to children, and teach them simple painting, drawing, handicrafts, and songs
- Support children's emotional and social development, encouraging understanding of others and positive self-concepts
- Perform housekeeping duties such as laundry, cleaning, dishwashing, and changing of linens
- Organize and maintain records of inventories up to date.
Volunteer Practical Placement
Lead Child Care Centre
02.2013 - 02.2015
- Learn New Skills
- Complete required learning to obtain cert 3 & 4 in Children Services.
Checkout Operator
Coles Australia
04.2005 - 12.2006
- Maintained the cash counter in running condition, accepted payments and made entries accordingly
- Balanced the day's transactions at daily cash closing
- Demonstrated a friendly and professional attitude towards customers with payment related inquiries
- Implemented the company's guidelines regarding cash payments policy
- Assisted in stocking of and rearrangement of display items in the store when needed.
Education
Skills
- Customer Service
- Attention to Detail
- Recordkeeping and File Management
- Office Administration
- Administrative Support
- Documentation And Reporting
- Decision-Making
- Personable and Approachable
- Data Confidentiality
- Work Planning and Prioritization
- Scheduling
- Deadline Adherence
- Bookkeeping
- Events Coordination
- Record preparation
- Technical Support
- Financial Oversight
References
- Available Upon Request
Timeline
Marina Administrator, Finance and Sales
Royal Queensland Yacht Squadron
09.2021 - Current
Diploma Qualified Child Educator
Timber Tots Childcare Centre
02.2017 - 09.2019
Assistant Educator(Cert 3&4)
Okee Dokee Early Learning Centre
03.2015 - 01.2017
Volunteer Practical Placement
Lead Child Care Centre
02.2013 - 02.2015
Checkout Operator
Coles Australia
04.2005 - 12.2006
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