Shannon Mullen

Work History

Kukerin Hotel

Closed out cash register and prepared cashier report at close of business.
Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
Mentored and trained staff members to ensure exceptional customer service standards.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.

Lighting International

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Resolved customer problems and complaints.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Responded to inquiries from callers seeking information.
Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Answered central telephone system and directed calls accordingly.

Puma - Chevron

10.2021 - 06.2022

Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Promoted a safe work environment by adhering strictly to sanitation guidelines set forth by state regulations and salon policies.
Maintained a clean and organized workstation, ensuring a comfortable and professional environment for clients.
Observed and reported suspicious activities and persons.
Maintained a safe working environment by adhering to established health and safety protocols during console operations.
Developed strong working relationships with colleagues across departments, fostering collaboration and open communication channels for improved problemsolving.
Assisted in training new employees, sharing best practices for successful console operation, and promoting a team-oriented work culture.

Indy Transport Pty Ltd (Truck Contractor)

05.2008 - 06.2012

Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
Facilitated cross-functional collaboration for improved decision-making processes within the organization.

Alfee for Hair

03.1995 - 06.2002

Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Promoted a safe work environment by adhering strictly to sanitation guidelines set forth by state regulations and salon policies.
Maintained a clean and organized workstation, ensuring a comfortable and professional environment for clients.

Ye Ol Narrogin Inn

01.1999 - 05.2000

Served high customer volumes during special events, nights, and weekends.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Contributed to a positive work environment through effective teamwork and communication with colleagues.