Shannon Mundell
Birtinya,QLD
Summary
I am a highly creative and motivated individual with the benefit of knowledge and experience gained from a wide range of roles. I am extremely organised with competent diary management skills and a keen eye for detail. Enjoy working in a highly competitive and dynamic environment. Have the ability to remain calm and work well under pressure. Enjoy a challenge and always thrive to achieve the best. I have the ability to multi-task and keep numerous projects organised. Always looking for ways to improve and setting higher standards along the way. Complimented with a friendly outgoing and approachable personality with excellent personal presentation.
Overview
24
24
years of professional experience
Work History
Admin Clerk
JM Electrical Services
08.2022 - 02.2025
- Dealing with all admin that needs to be done. Invoicing, banking, diary management, payrole, typing up documents, replying to emails.
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Processed and prepared documents such as business or government forms and expense reports.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
Admin Clerk
JSM Installations Ltd
11.2021 - 07.2022
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Arranged meetings and appointments and updated records to assist management.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Streamlined administrative processes by implementing efficient filing and organizational systems.
- Coordinated meeting schedules for management, facilitating smooth operation and effective communication.
Unemployed
01.2014 - 10.2014
- Full time mom to 1 year old
Front Of House And Main Receptionist
Walker Hamill
05.2009 - 01.2014
- First point of contact for both candidates and clients visiting the office. Directing them to their interview room and ensuring all their needs were met before their host arrived.
- Calling host of visitor to announce their arrival. Dealing with switch board and directing calls to the correct person.
- Booking meeting rooms, catering and taxi’s when needed.
- Setting up meeting rooms for external clients interviewing candidates.
- Taking stock and ordering stationary, tea and coffee supplies for office when needed. Dealing with rejection emails when candidate is unsuccessful.
- Established a successful working relation with the entire company
- Broadened my knowledge and understanding of the recruitment industry and the overall organisation.
- Prioritized urgent matters for immediate attention while ensuring all other tasks were completed within specified timeframes.
Office Manager and Assisting PA
Cattles PLC
09.2008 - 05.2009
- To manage and take ownership of the Office, making sure it was tidy and fully stocked to ensure smooth running.
- Ensuring all office equipment was in running order. Working closely with the teams and assisting whenever needed.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Basic admin, faxing, typing up documents, printing, binding and filing.
- Ensuring that all incoming post is given to the correct recipient on a daily basis.
- Assisted and provided support to both the Banking Director and Risk and Compliance Director. Managing their diaries, managing their monthly expenses, arranging travel and hotel accommodation when needed.
- Booking meeting rooms and AV equipment. Ordering in-house or external catering for internal and external meetings.
- Arranging conference call and doing normal every day admin and secretarial jobs.
- Fire Warden and First Aider.
- Manage on a day-to-day basis a highly organised and efficient running office in London.
- Established a successful working relation with the team and Directors.
- Broadened my knowledge and understanding of the business and the overall organisation.
Main Receptionist and Part of Customer Service Team
Office Concierge
01.2007 - 08.2008
- Employed by Office Concierge but based in Accenture Head Office on Queen Victoria Street.
- Managed the reception by myself, ensuring it was well presented and tidy at all times. Greeted internal and external customers/staff and helped them with their needs and requests.
- Worked hand in hand with security ensuring all staff and visitors had passes to enter the building. Calling hosts of the visitor to announce their arrival.
- Dealing with international staff not based in the UK, ensuring they had an office or desk space to work, giving them temp DDI numbers and ensuring they were comfortable and knew their way around the building.
- Booking meeting rooms, catering and cabs when requested.
- Dealing with AV and general Office requests. Was responsible for all Customer services stationary, i.e. toners for all printers in building, laminating supply’s, etc. Keeping stock of it and ordering when needed.
- Was point of contact for all Customer services requests in the building and had to delegate the jobs to Customer Service staff based on different floors.
- Appointment Fire Co-ordinator.
- Established a successful working relationship with the building as a whole, as was dealing with all staff from cleaners to PA’s.
- Excellent communication and team working.
- Gained experience and broadened my knowledge of the business as a whole.
Senior Beauty Therapist
In Harmony
08.2006 - 01.2007
- Maintained a loyal clientele base by consistently delivering high-quality beauty treatments and exceptional customer service.
- Created a welcoming environment for clients by maintaining a clean, organized, and visually appealing treatment room.
- Provided expert guidance on at-home skincare routines using specific products that catered to each client''s unique needs.
- Increased salon revenue through upselling additional services and retail products to clients.
- Collaborated with team members to create seasonal promotions, resulting in an increase in bookings and sales.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Unemployed
06.2006 - 07.2006
- Moved to the UK
Owner and Therapist
Self employed
08.2005 - 05.2006
- Travelling therapist doing treatments at client homes and at salon.
- Ran the salon and did all treatments.
- Ensuring good diary management for each client to give the best service and not to be late for an appointment.
- Entailed reception duties and booking appointments.
- Dealing with clients and building a good relationship with them, resulting in repeat business and referrals.
- Ordering and taking stock. Paying the bills and rent for salon.
- Advertising and promotional offers.
- Building a good client based from word of mouth
- Running my first business and enjoying the rewards
- Ability to multi-task and keep organised.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients,
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Day Spa Manager and Beauty Therapist
Ballito Manor Day Spa
07.2003 - 07.2005
- Welcoming and dealing with clients in a professional manner. Ensuring the salon is tidy and clean with a welcoming atmosphere at all times.
- Ensuring the salon had fresh flowers and candles to create a relaxing atmosphere.
- Opening and closing the salon on a daily basis. Reception duties and booking appointments making sure appointments did not clash or therapist did not run out of time.
- Over looking two full time therapists and holding weekly staff meetings.
- Hiring temporary staff in busy seasons and when events were taking place.
- Doing treatments myself when needed and if requested by clients.
- Ordering of stock and taking monthly stock takes.
- Dealing with cash up at the end of the day and doing monthly petty cash claims.
- Dealing with product house reps and attending launches of new products.
- Arranging training for staff on new products and treatments.
- Emailing Data Base and keeping them up to date with Specials and promotions for the month.
- Smooth running of the Day Spa and building a bond with my therapists and hotel staff.
- Gained the confidence of running a Day Spa and built a loyal client base
- Gained knowledge off new products and treatments on offer.
- Effective time management and organisational skills
Assistant Manager
Beira Mar Restaurant
01.2001 - 06.2003
- Welcoming guests and directing them to their tables.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Reception duties, answering phones and taking reservations.
- Overlooking the front of staff and kitchen staff, ensuring the smooth running of the restaurant.
- Ensuring food is coming out quick enough and well presented.
- Checking on tables to make sure guests are happy with the food and service.
- Gained experience of turning tables when in busy periods
- Working well as a team with all members of staff
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
National Certificate ( NQF 4) - National Certificate in Business Administration
Institute of Business Studies
South AfricaDiploma in Business Studies -
Institute of Business Studies
South AfricaBeauty Specialist Diploma -
Beauty Specialist Training Center
South AfricaDiploma in Anatomy, Physiology And Massage -
Beauty Specialist Training Center
South AfricaSkills
- Diary management
- Meeting organisation
- Domestic travel arrangements
- Moderate Power-point skills
- Advanced user of MS Office
- Excellent communication skills
- Team Player
- Dedicated & loyal service
- Fluent English
- Excellent Customer services
Timeline
Admin Clerk
JM Electrical Services
08.2022 - 02.2025
Admin Clerk
JSM Installations Ltd
11.2021 - 07.2022
Unemployed
01.2014 - 10.2014
Front Of House And Main Receptionist
Walker Hamill
05.2009 - 01.2014
Office Manager and Assisting PA
Cattles PLC
09.2008 - 05.2009
Main Receptionist and Part of Customer Service Team
Office Concierge
01.2007 - 08.2008
Senior Beauty Therapist
In Harmony
08.2006 - 01.2007
Unemployed
06.2006 - 07.2006
Owner and Therapist
Self employed
08.2005 - 05.2006
Day Spa Manager and Beauty Therapist
Ballito Manor Day Spa
07.2003 - 07.2005
Assistant Manager
Beira Mar Restaurant
01.2001 - 06.2003
National Certificate ( NQF 4) - National Certificate in Business Administration
Institute of Business Studies
Diploma in Business Studies -
Institute of Business Studies
Beauty Specialist Diploma -
Beauty Specialist Training Center
Diploma in Anatomy, Physiology And Massage -
Beauty Specialist Training Center
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