Shannon Nicholson
Cairns,QLD
Summary
Dedicated Admin member with excellent experience in various office settings. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organisation skills.
Overview
6
6
years of professional experience
Work History
Medical Administrative Secretary
Cairns Orthopaedic Clinic / FNQ Sports Medicine
02.2023 - Current
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Contributed to smooth daily clinic operations by managing telephone lines, directing calls appropriately and taking detailed messages when needed.
- Provided exceptional customer service to all patients, addressing inquiries promptly and courteously while maintaining confidentiality.
- Prepared comprehensive medical reports by compiling relevant data from multiple sources including lab results, imaging studies and clinical notes.
- Improved office efficiency by implementing electronic health record system, reducing paperwork and streamlining workflows.
Secretary, Medical Receptionist
Cairns Obstetrics and Gynaecology
09.2022 - 02.2023
Medical Receptionist
Spine Bone Body (Spinal Orthopaedic Surgeon)
05.2021 - 09.2022
Educator / Guidance Officer
Freshwater State School
03.2021 - 02.2022
- Built relationships and communicated with parents to provide best learning environment for children.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Monitored student progress and adjusted instruction to meet individual needs.
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
- Established strong relationships with parents through regular communication, fostering a supportive network for student success.
Medical Receptionist
Cairns Orthopaedic Clinic
02.2020 - 03.2021
Crew Member /Coffee Barista
McDonalds
03.2018 - 03.2020
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
- Maintained cleanliness and organization of the workspace, ensuring a safe and welcoming environment for customers.
Education
12 Months of Study - Bachelor of Primary Education
James Cook University
Cairns, QLD01.2021
Diploma of Higher Education
James Cook University
Cairns, QLD06.2020
Year 12 Queensland Certificate of Education
Redlynch State College11.2019
Skills
- Professional telephone etiquette
- Critical thinking abilities
- Patient Scheduling Proficiency
- Compassionate, loyal, hardworking, upfront and reliable
- High level organisational skills with eye for detail
- Exceptional communication and negotiation skills
- Fair minded, compassionate, tolerant and patient
- Eagerly asks questions and happily takes direction from others
- Creative and proactive problem solver with a commonsense approach
- Dedicated to maintain the highest of standards of confidentiality
Additional Information
OTHER QUALIFICATIONS SOFTWARE’S USED
· Up to date Blue Card (Paid)
· Open Drivers license – Own a personal vehicle
· Cert II in Sports and Recreation
· Coaching Certificates
· Umpiring Certificates
(All certificates available on request)
- Xestro
- Genie
- Best practice
- Playground Xplor
REFERENCES
Renee Blackmore - Current Practice Manager - Cairns Orthopaedic Clinic – Ph 0404 859 686
Rose Cunneen – Previous Practice Manager – Cairns Orthopaedic Clinic – Ph 0414 346 134
Natalie Kiesey-Calding – Company Owner / Doctor - Cairns Obstetrics & Gynaecology – Ph 0403 268 908
Cameron Downes – Company owner/ Orthopaedic Surgeon - Spine Bone Body – Ph 0438 791 009
Timeline
Medical Administrative Secretary
Cairns Orthopaedic Clinic / FNQ Sports Medicine
02.2023 - Current
Secretary, Medical Receptionist
Cairns Obstetrics and Gynaecology
09.2022 - 02.2023
Medical Receptionist
Spine Bone Body (Spinal Orthopaedic Surgeon)
05.2021 - 09.2022
Educator / Guidance Officer
Freshwater State School
03.2021 - 02.2022
Medical Receptionist
Cairns Orthopaedic Clinic
02.2020 - 03.2021
Crew Member /Coffee Barista
McDonalds
03.2018 - 03.2020
12 Months of Study - Bachelor of Primary Education
James Cook University
Diploma of Higher Education
James Cook University
Year 12 Queensland Certificate of Education
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