Shannon O'Brien
Kalgoorlie,WA
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager
The Palace Hotel
2021.10 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
Manager and Floor Staff
The Palace Hotel
2019.03 - 2020.11
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
Restaurant Manager
Foley's On The Mall
2015.04 - 2017.05
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Contributed to restaurant''s reputation for excellent food quality by adhering to strict food safety guidelines during preparation processes.
- Improved overall efficiency by quickly learning new menu items and adapting to changes in daily specials or promotions.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
Education
Bachelor of Arts - Geography And History
University College Cork
Cork, Ireland10.2017
Skills
- Team Leadership
- Customer Relationship Management (CRM)
- Operations Management
- Policy Implementation
Certification
Approved Manager
RSA Certificate
Languages
English
Native or Bilingual
Irish
Professional Working
Timeline
Manager
The Palace Hotel
2021.10 - Current
Manager and Floor Staff
The Palace Hotel
2019.03 - 2020.11
Restaurant Manager
Foley's On The Mall
2015.04 - 2017.05
Bachelor of Arts - Geography And History
University College Cork
Approved Manager
RSA Certificate
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