Shannon O'shea-Kemp
Toowoomba,QLD
Summary
I am an upbeat, efficient Salesperson with a focus on business profitability after several years of life experience in a number of trying professional environments. I am flexible and approachable, with strong interpersonal skills, supporting the ability to deliver a memorable guest experience through welcoming interactions and create an enjoyable whilst effective workspace amongst co-workers.
Mostly, I am grateful for this opportunity.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Stablehand at Clifford Park
Hatch Racing
03.2022 - Current
- Shifts start at 3.30am which consists of cleaning 20 odd stables and/or swimming the same number of racehorses, rain, hail or shine! (Not for the faint hearted).
- It's mostly independent work but there's also space to operate collaboratively in a team environment, depending on who you're working with.
- I'm Self-motivated, with a strong sense of personal responsibility.
- I've proven the ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in a very fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Adaptable with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend and holiday shifts.
- Cultivated interpersonal skills by building positive relationships with others.
Waiter
Zev's Bistro
06.2016 - 12.2016
- Worked in a Hatted restaurant for the first time.
- Polished service and customer skills.
- Committed seasonal menus to memory and familiarised myself with food/wine pairings.
- Learnt new skills operating in a very different workspace to that which I was accustomed to.
Bar Staff
Tenthill Hotel
02.2014 - 12.2014
- Serving food and drinks to patrons
- Operating FOH
- Learning to work in a team environment
Portrait Artist
Self Employed
- Began selling artwork at age 12
- Starting my own small part-time businesses at 18yo which helped me to understand the ins and outs of running an operation.
- Worked on commission based sales for the next 7 years.
- I've developed a real understanding of effective client correspondence and polished communication skills.
- Full fledged creativity and eye for detail.
- Familiarised with sales operations after initially working at a gallery run by an artist co-op.
Freelance Photographer
Shannon OK Portaits (Self Employed)
- Photographed some major equine events as well as weddings, which attuned me to long days and hard work under pressure.
- Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
- Monitored trends in photography to stay current in industry.
- Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
- The local equine culture installed a keen interest in me for quality western brands. I've had the desire to design a portfolio of model shoots for major brands and follow that path down the track, so I'm familiar with everything in store!
Trail Guide
Fordsdale Horseback Adventures
- Built professional relationships through fun and engaging conversation with guests and cultured personalised positive experiences.
- Answered questions, pointed out important features and offered further details about facilities and trail options to educate visitors.
- We often had non-english speaking customers so truly effective communication and problem-solving skills were required around the horses.
- Acted to quickly resolve any customer issues.
Education
Bachelor of Science -
Gatton UQ
Skills
- Self-Generated interpersonal Sales
- Professional presentation of self and work conduct
- Self-Directed Learning
- Performing Artist and portrait photographer encourages an attention to detail
- Self-Control and Self-Management
- Entrepreneural spirit looks for new opportunities in all areas
- Self-Care to maintain consistent work ethic
- Risk and Control Self-Assessment (RSCA)
- Self-Directed and Motivated
- Promotion of Self-Esteem amongst work colleagues
- Enthusiastic team player
Certification
- Cert 2 in Business
- Cert 3 in Contemporary Arts and Crafts
Timeline
Stablehand at Clifford Park
Hatch Racing
03.2022 - Current
Waiter
Zev's Bistro
06.2016 - 12.2016
Bar Staff
Tenthill Hotel
02.2014 - 12.2014
Portrait Artist
Self Employed
Freelance Photographer
Shannon OK Portaits (Self Employed)
Trail Guide
Fordsdale Horseback Adventures
Bachelor of Science -
Gatton UQ