Shannon Parker
Mango Hill,QLD
Summary
Dedicated and hardworking professional skilled in, training and development, as well as creation and implementation of programs and protocols. Offering to work both independently and as collaborative member of the team to improve processes and meet organizational goals.
Overview
3
3
years of professional experience
Work History
Booking Officer
Queensland Health
Herston, QLD
11.2024 - Current
- Working within the Emergency & Trauma Centre at the Royal Brisbane Women's Hospital tasks me with handling the confidential information of patients when operating in Triage, ensuring their details are updated accordingly, whilst also simultaneously handling incoming Resuscitations and delegating incoming Traumas to the Admissions team in order for them to identify the incoming patient, to help the multidisciplinary teams provide the best possible patient care at all times.
- Upon working within the admitting sector of the Emergency Department, I'm tasked with admitting patients to the ward, operating theatres, while also preparing their packages and handling all incoming traumas and inquiries from other administration officers, nurses, and doctors.
- Within the Emergency Department I'm also tasked to work in the Short Stay Ward where we look after up to 18 patients, my responsibility is ensuring all Patients have been successfully transferred and admitted into the Short Stay Ward and upon the patient arriving I'm responsible for getting the Patient Election Forms signed in order for hospital funding to continue providing the best patient care and finding out if there are any dietary restrictions to inform food services accordingly.
Administration Officer
Queensland Police Service
Brisbane, QLD
01.2023 - 11.2024
- My role within the Queensland Police Service was to work in the Domestic and Family Violence team
- This role required me to liaise with the Magistrates Court and District Courts within Queensland
- Within this role I'm also tasked with the release of confidential information to the Australian Police whilst also delegating relevant tasks to the relevant Stations/Correctional Centers
- A crucial part of working in the Domestic and Family Violence Information Management Team is to ensure strict adherence of all Police Officers to appropriate procedures put in place for the safety of the Aggrieved
- Another Crucial part of this role it required me to ascertain and interpret confidential, complicated data to provide the necessary reports to the appropriate Stake Holders
- Whilst managing the aforementioned responsibilities, upon request to read QP9 Court Briefs to analyze and redact the appropriate information to assist External Stake Holders by providing the required information of applicant's prior offences
Sales Consultant
Telstra Retail
01.2022 - 01.2023
- My role was value creation for non-Telstra customers & existing Telstra customers
- This entailed understanding my clients' requirements while adhering to strict sales and compliance requirements
- To perform successfully in consumer, small and medium businesses, assessing a customers' requirements, communicating changes and or making comparisons in the allocated time
- Conveying complicated product disclosure statements in a fast yet simplified format is detrimental
- In addition, maintain a high level of customer engagement to maintain a strict 80% NPS rating
Skills
- Effective at managing simultaneous responsibilities to a high standard
- Liaising with multiple stakeholders to reach the desired goal
- Reaching and Maintaining all KPI requirements
- Navigating dynamic environments whilst staying highly responsive
- Handling confidential patient information
- Holding myself to a high standard for data entry
References
References available upon request.
Timeline
Booking Officer
Queensland Health
11.2024 - Current
Administration Officer
Queensland Police Service
01.2023 - 11.2024
Sales Consultant
Telstra Retail
01.2022 - 01.2023