Shannon Peyton
Stanmore,NSW
Summary
Over the last 7+ years I have worked in leadership and management roles, building and coaching high performing and thriving teams. I am a hard working and passionate leader who uses excellent interpersonal and relationship skills to positively impact the customers experience and company success.
Overview
7
7
years of professional experience
Work History
Area Manager
Platypus Shoes
Sydney, NSW
02.2022 - 08.2023
- Responsible for up to 8 high performing locations across Sydney. This included New South Wales only super store and flagship stores across CBD, Bondi Junction and Northern Beaches.
- Upskilled team on achieving targets, meeting KPI's and creating a high performance culture in store. Driving a customer first mentality.
- Transformed underperforming teams into productive, profitable teams. Achieving record numbers and GP margin growth year on year.
- Responsible for recruitment, team development, regular performance conversations and action plans.
- Managed inventory, reduced shrinkage and increased accuracy through detailed monitoring of daily operations and stock. Successful stock taking & weekly inventory reports.
- Conducted state leadership meetings and training sessions to educate team on best practices and procedures to increase culture and profitability.
- Lead and managed multiple successful PR events in Flagship doors along side marketing team. Working with high calibre artists and brands to create positive brand image.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Trained team on merchandising strategies to increase profit, clear through aged stock and to uphold premium stores based on customer patterns and brand reports.
Flagship Store Manager
Platypus Shoes
George Street/Pitt Street, Sydney, NSW
09.2018 - 02.2022
- Running one of the top performing flagship doors in the country. Driving sales and ensuring all targets and KPI's were being met and exceeded consistently.
- Trained multiple new store managers and team members joining the business on team culture, daily procedures, sales driving, merchandising and loss prevention.
- Built a strong and trusted reputation across all stores and teams in the state and became point of contact to ensure teams felt supported and driven at a store base level.
- Coached and developed a strong all rounder team in product knowledge, loss prevention, merchandising and selling techniques. This allowed me to be able to leave my home store to travel and work in over 16 different stores to successfully train and develop team.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Drove regular incentives to create healthy competition to show reward and recognition.
- Managed store team successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated product and merchandise displays to feature new products and promotions. Actioned monthly window campaigns and visual merchandising call outs.
- Trained all team to be confident with assisting any customer issues or complaints to maintain excellent customer service.
- Liaised and built strong relationships with all upper management and support office team.
Store Manager
Platypus Shoes
Market City, Sydney, NSW
01.2018 - 09.2018
Assistant Store Manager
Platypus Shoes
George Street, Sydney, NSW
03.2017 - 01.2018
Full Time Sales Assistant
Platypus Shoes
George Street, Sydney, NSW
08.2016 - 03.2017
Education
High School Diploma -
St Josephs Secondary School
County Mayo, Ireland06.2014
Skills
- Team motivation and engagement
- Customer service
- Problem solving and performing under high pressure
- Administration and reporting
- Recruitment and retention
- Profit protection and Inventory
- Visual merchandising
- Interpersonal relationships
- Excellent organizational and leadership abilities
- Strong decision-making
- Communication both written and verbal
Timeline
Area Manager
Platypus Shoes
02.2022 - 08.2023
Flagship Store Manager
Platypus Shoes
09.2018 - 02.2022
Store Manager
Platypus Shoes
01.2018 - 09.2018
Assistant Store Manager
Platypus Shoes
03.2017 - 01.2018
Full Time Sales Assistant
Platypus Shoes
08.2016 - 03.2017
High School Diploma -
St Josephs Secondary School