Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shannon Plant

Summary

Experienced Paramedic with strong skills in patient assessment and emergency care. Demonstrates reliability and efficiency with over Number years of exceptional performance. Proficient in providing critical care in fast-paced environments, adept at multitasking and ensuring precision. Proven team player with strong organizational skills, capable of handling multiple projects simultaneously and meeting deadlines. Adaptable problem-solver with a proactive approach, creativity, and results-driven mindset. Committed to driving organizational success through meaningful contributions and goal achievement. Excellent analytical, communication, and teamwork abilities. Eager to enhance professional skills and contribute to team accomplishments with a positive attitude and dedication to continuous learning and development.

Overview

8
8
years of professional experience

Work History

P1 Qualified Paramedic- Bankstown Superstation

NSW Ambulance
02.2024 - Current
  • Evaluation and prioritisation of patient care requirements and need to request specialist support.
  • Continuing professional development via mandatory training, self-directed learning, and revision, above registration requirements.
  • Development of skills and knowledge, in preparation for application to higher clinical level and leadership roles.
  • Mentoring and supporting staff and ensuring adequate access to education opportunities and support services.
  • Be able to adeptly use technology and different writing styles for documentation and completion of tasks
  • Embody a culture of excellence and quality customer service within the organisation.
  • Strive to create opportunities for others to be heard and support a culture free from bullying.

Patient Transport Officer

National Patient Transport
01.2022 - 01.2023
  • Enhanced patient comfort by providing compassionate care and timely transport services.
  • Adhered to strict confidentiality policies when handling sensitive medical information related to patient diagnoses, treatments, and personal details.
  • Participated in ongoing training sessions to stay up-to-date on best practices for safe patient handling techniques.
  • Received recognition for exceptional attendance record and punctuality, demonstrating dedication to the role.
  • Collaborated closely with nursing staff to coordinate seamless transitions between departments or facilities.
  • Developed strong rapport with diverse groups of patients from varying cultural backgrounds through empathetic listening skills and genuine compassion.
  • Utilized excellent communication skills to relay essential information regarding patient status, ensuring continuity of care throughout the transportation process.
  • Contributed to a positive workplace culture by maintaining professionalism at all times, even during high-stress situations.
  • Demonstrated adaptability by effectively handling a wide range of situations, including difficult patients or unexpected emergencies.
  • Provided emotional support for patients and their families during the transportation process, creating a positive experience.
  • Assisted in the training of new Patient Transport Officers by sharing knowledge and providing guidance on best practices for patient care.

Restaurant Manager

Subway
09.2017 - 05.2019
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
  • Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
  • Cultivated strong team culture, organizing team-building activities that improved morale and teamwork.
  • Enhanced team performance by leading weekly training sessions focused on customer service excellence and menu knowledge.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Education

Bachelor of Paramedicine - undefined

Edith Cowan University
01.2022

Skills

  • Able to communicate across multidisciplinary teams, including adapting communication style to the requirements of the audience
  • Demonstrative experience to work as part of a multidisciplinary team
  • Strong scene management and liaison skills
  • Ability to critically reflect on decision-making processes and seek feedback and clarification as well as identify strengths and areas for development
  • Dedicated to mentoring and supporting staff at all levels of the organisation
  • I proudly represent the organisation in a professional manner, acting with honesty and integrity in all aspects of my practice
  • I proudly demonstrate professional accountability in line with my Paramedic Registration and the CORE values of NSW Health
  • Demonstrate a dynamic approach to problem solving
  • Committed to work health and safety and actively seek risk mitigation strategies to optimise safety of staff, patients, and stakeholders
  • Reflect on systems and processes to identify ways to improve care delivery
  • Accept accountability and ownership of my actions and the outcomes of teams that I lead

Accomplishments

Volunteer with the South West Sydney (SWS) buddy program. March 2025- Present

Timeline

P1 Qualified Paramedic- Bankstown Superstation

NSW Ambulance
02.2024 - Current

Patient Transport Officer

National Patient Transport
01.2022 - 01.2023

Restaurant Manager

Subway
09.2017 - 05.2019

Bachelor of Paramedicine - undefined

Edith Cowan University

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Shannon Plant