Shannon Reid
Kensington,NSW
Summary
Observant individual with excellent interpersonal, customer service and communication skills, which have been gained through a long working history as a mental health coordinator, recruitment manager & retail team member.
I am looking to apply these qualities to a new role that will challenge me and ensure I succeed at my given tasks.
Overview
9
9
years of professional experience
Work History
Recruitment Manager
D2C Marketing
03.2023 - Current
- Develop job descriptions posted to various platforms that communicate open position requirements to potential candidates.
- Customise job profiles, social media platforms and managing website subscriptions to advertise vacancies.
- Design, develop and implement successful recruitment processes to fill a number of vacancies each quarter in order to to represent up to 25 clients.
- Screen applicants resumes & conduct initial phone reviews before applicants progress to the next stage
- Conduct video & face-to-face interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Network with external companies and government funded awards to provide jobs to disadvantaged & disabled members of the community
- Utilise recruitment technology tools and platforms to streamline recruitment processes.
- Create and conduct on-boarding / induction sessions for various position, as well as personal development classes for staff members.
- Provide managers with regular reviews to advise on current vacancies, applicants hired and ensure recruitment is meeting company's needs.
- Achieve staffing objectives through strategic and tactical planning and knowledge of effective recruitment, interviewing and training procedures.
- Managed all induction procedures for new recruits throughout their start with the company, to ensure smooth enrolment and startup process.
- Audit staff members in the field & provide performance reviews on a quarterly basis or when needed
- Assist in daily tasks of the operations team by managing up to 80 field staff within Brand Ambassador or Merchandising roles
- First point of contact for any recruitment and operations HR queries.
Mental Health Care Coordinator
Central North West London NHS
07.2018 - 09.2022
- Act as the first point of contact for all new primary & secondary care referrals. This is includes acting as switchboard for service users & professionals i.e psychology department.
- Answer & respond to 50+ telephone calls, emails & voicemails from service users, family members & other professionals I.E Crisis team & GP's on a daily basis.
- General admin tasks - attend, record & distribute minutes from MDT's, organise post, greet visitors face-to-face & via the telephone, manage diaries, schedule meetings & book rooms.
- Screening of paper & electronic referrals from GP's & other healthcare services - Evaluate patients to identify risk, assess suitability for services based on referral presentation, level of intervention required, mental health history etc & implement treatment plans.
- Direct referrals to appropriate department, internal or external i.e Cognitive Behavioural Therapy.
- Established rapport and maintained knowledge of local community services and outreach programmes.
- Maintain record of all activities carried out - outbound calls, calls received, email correspondence, voicemails, notes from GP's etc.
- Process formal requests from users such as Subject Access Requests, medication queries & complaints.
- Process patient appointment bookings & signpost patients to other relevant services.
- Assist in supervising staff & new starters– Provide system access permissions, email access & liaise with IT & HR to ensure a smooth starting process.
- Provide performance reviews, training & support to Graduate Mental Health Workers.
- Provide support to the clinicians - assist with booking appointments, typing up notes following consultation & system guidance support.
- Record & collate patient data for a daily review meeting to assist with triage function, to avoid breaches, and monitor caseloads to ensure it does not exceed safe working limit.
Health Care Navigator
Central London Healthcare
11.2016 - 07.2018
Assistant Manager
Mountain Warehouse
01.2015 - 11.2016
Education
BTEC - Health & Social Care
Kensington & Chelsea College
London, UK2015
A-Level - Information Technology - C Philosophy & Ethics - C
Lady Margaret School
London, UK2014
GCSE -
Lady Margaret School
London, UK2012
Skills
- Administrative and Clerical Support
- Microsoft Office
- Customer Service
- Recruitment and Staffing
- Staff Training
- Retail Sales Customer Service
- Conflict Mediation
- Call Triaging
Skills & Interests
Skills:
- Australian Full Manual Drivers License
- UK First Aid certified
- NHS Breakaway (Self Defence) Trained
Interests:
- Travel
- Community Volunteering at Shelter Homelessness London Charity
- Mindfulness & Meditation
- Culinary Tourism
Timeline
Recruitment Manager
D2C Marketing
03.2023 - Current
Mental Health Care Coordinator
Central North West London NHS
07.2018 - 09.2022
Health Care Navigator
Central London Healthcare
11.2016 - 07.2018
Assistant Manager
Mountain Warehouse
01.2015 - 11.2016
BTEC - Health & Social Care
Kensington & Chelsea College
A-Level - Information Technology - C Philosophy & Ethics - C
Lady Margaret School
GCSE -
Lady Margaret School
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