Shannon Russell

• Accurately and efficiently register new patient admissions, discharges and leave into HBCIS and various electronic programs, databases and spreadsheets.
• Creating and filing of patients confidential charts.
• Working with MDT team, nursing staff, NUM, doctors to ensure confidential administrative support.
• Distributing and Actioning emails appropriately from the generic email account.
• Comply with policies, procedures, standards and guidelines relevant to each position including patient confidentiality.
• Organise Taxi's or QAS for patient appointments/discharges.
• Answer all incoming calls and forward accordingly.
• Reconciliation of Taxi vouchers at the end of each month.
• Excellent customer service to patients and visitors.
• Entering repairs and maintenance requests and Purchase requisitions into S4HANA.
• Ordering office supplies through WINC.

February 2022 - October 2023

Community and Oral Health

Reliever

Ward Administration - Interim Care, RTCP, Halwyn, Cooinda, BBIS

• Accurately and efficiently register new patient admissions, discharges and leave into HBCIS and various electronic programs, databases and spreadsheets.
• Creating and filing of patients confidential charts.
• Working with MDT team, nursing staff, NUM, doctors to ensure confidential administrative support.
• Distributing and Actioning emails appropriately from the generic email account.
• Comply with policies, procedures, standards and guidelines relevant to each position including patient confidentiality.
• Organise Taxi's or QAS for patient appointments/discharges.
• Answer all incoming calls and forward accordingly.
• Reconciliation of Taxi vouchers at the end of each month.
• Recording new referrals on Metrix.
• Excellent customer service to patients and visitors.
• Entering repairs and maintenance requests and Purchase requisitions into S4HANA.
• Ordering office supplies through WINC.

Reception/Switch BHC & Nundah

• Manage and secure reception safe and contractor keys/swipes.
• Answering and forwarding all calls internal and external.
• Managing TV payments and requests.
• Entering data and emailing of Bed Occupancy Reports
• Provide administrative assistance to Admin Coordinator and Centre management staff.

Hospital in the Home

• Answering and forwarding all calls internal and external.
• Working with nursing staff to coordinate admissions and discharges.
• Confidential filing of patients charts.
• Organising patients transport to hospital appointments or appointments at the facility.

Doomben/Airport and Boondall Vaccination Clinic

• Ability to provide Administration Support
• Fulfilled the accountabilities of this role in accordance with Queensland Health's core values
• Achieved results by delivering effective outcomes and assuming accountability.
• Suitable communciation skills both verbal and written to communicate effectively and clearly.
• Effective time management with ability to set goals and prioritize.
• Complied with policies and procedures of Queensland Health and completed all courses.
• Meet and greet clients.
• A range of administrative support services including record and filing management, monitoring and correspondance.
• Effectively worked with different personnel within the clinic.
• Maintained a commitment to team work and demonstrated an ability to be an active and effective member of the clinics.
• Data entry into RMS for fleet vehicles.

Imed Radiology

Medical Typist (Worked from Home)

• Timely and accurate medical transcripts.
• Transcribe with latest voice recognitition technology.
• Reviewing and editing transcribed reports or dictated material for errors in spelling, grammar, clarity, or consistently.

Savage Xray and MRI

• A range of administrative support services including record and filing management, monitoring correspondence.
• Maintain an accurate tracking system of patient medical records.
• Refer requests or requirements to other departments for action.
• Typing of patient procedure reports, follow up and end of treatment reports and clinical notes as dictated by the practitioner.
• General duties of faxing, telephone enquiries.
• Meet and greet clients, incoming calls.
• Schedule patient appointments and advise them of preparation and cost.
• Manage patient invoicing and receipting including Medicare/OSHC/Workover and DVA.
• End of day reconciliations.
• Maintain a commitment to teamwork and demonstrate ability to be an active and effective member of a team.

• Greeted and checked in patients, updating patient information in computer system.
• Scheduled patient appointments, verifying accuracy of appointment times with providers.
• Answered incoming calls, responding to inquiries from patients and other medical offices.
• Checked patients in and out for appointments and collected co-payments.
• Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
• Managed office phone lines by checking voicemail, returning calls and directing messages to team members.