Shannon Ryan
Darwin ,NT
Summary
Experienced professional with a diverse background and extensive knowledge in various working environments. Proven ability to build strong relationships, promote collaboration, and achieve effective teamwork. Thrives in fast-paced, high-pressure settings and consistently delivers results while upholding a high standard of work. Committed to continuous growth and development, taking great pride in work and striving for excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer service representative
Stryker Corporation
10.2024 - 03.2025
- Communicating with hospitals via email around Australia and New Zealand
- Reaching out to customers in a professional manner to retrieve purchase orders
- Investigating open orders and resolving them on our internal workflow systems
- Liaising with sale representatives about open orders that require assistance
- Generating invoices and proformas
- Training new staff members ensuring they know how to use our systems and what processes to follow
Construction Administrator
Pj Hegarty Construction
01.2024 - 07.2024
- Processing requisitions from site via Procore
- Ordering & Hiring equipment for sites from trusted suppliers
- Comparing costs with suppliers to find the most reasonable price for a good quality service
- Generating purchase orders
- Off hiring plant machinery through coins (construction software)
- Scheduling services for company vehicles
- Ensuring engineers do a weekly inspection on Vans, Tower cranes and teleporters (Filling out GA2 Form)
- Maintained records of all equipment, materials, and personnel onsite
Recruitment Coordinator
Circet Ireland
01.2023 - 01.2024
- Assist in hiring and onboarding of engineers and office staff
- Selecting talent based on expertise and skills
- Conducting interviews for potential candidates in person and via Microsoft teams
- Creating offer letters, onboarding documents, and preparing new hire packages
- Enrolling new starts onto our workflow system
- Ensuring staff understand their contracts and company policies
- Booking flights and accommodation for staff and management when required
- Arranging and conducting 'Return to work' meetings with employees returning from leave, following HR procedures
- Ensuring staff are fit to return to work
Call Center Representative
Circet Ireland
04.2021 - 01.2023
- Operation of incoming customer calls via switchboard, approximately 60 incoming and 140 outbound per day
- Internal calls with technicians to arrange site visits
- Scheduling and confirming customer appointments following GDPR
- Dealing with customer queries and complaints
- Emailing company clients
- Completing customer satisfactory surveys
Retail Sales Associate
Lifestyle Sports
07.2019 - 04.2021
- Greeting customers and helping them locate stock
- Maintained product displays by conducting visual merchandising tasks and deep cleans
- Dealt with customer transactions and refunds
- Worked as part of a team to meet sale targets
- Used company iPads to upsell products to customers
Education
V-Tech Level 5 - Fashion Buying & Merchandising
Crumlin College
Dublin05.2021
Skills
- Microsoft Office
- Meeting Deadlines
- Determined
- Punctuality
- Quick Learning
Certification
Mental Health Awareness course, CPD Certified
Timeline
Customer service representative
Stryker Corporation
10.2024 - 03.2025
Construction Administrator
Pj Hegarty Construction
01.2024 - 07.2024
Recruitment Coordinator
Circet Ireland
01.2023 - 01.2024
Call Center Representative
Circet Ireland
04.2021 - 01.2023
Retail Sales Associate
Lifestyle Sports
07.2019 - 04.2021
V-Tech Level 5 - Fashion Buying & Merchandising
Crumlin College
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