Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Ryan-Green

Rockhampton,Qld

Summary


Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.

Overview

2
2
years of professional experience

Work History

Silver Stylist

Silvershop
06.2024 - Current
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Processed payments, entering sales in register for prompt customer service.
  • Provided constructive feedback during fittings, helping clients refine their personal style preferences.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.

Sales Assistant

Katies Fashions
11.2024 - 01.2025
  • Increased sales by building strong customer relationships and providing excellent service.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.


Employment ended due to company closing down

Customer Service Associate

Kmart
08.2022 - 06.2024
  • Developed and actualized customer service initiatives to decrease wait times.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.

Retail Sales Associate

EB Games
10.2023 - 02.2024
  • Greeted customers and helped with product questions, selections, and purchases.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.

Education

Bachelor of Speech Pathology (Honours) -

Central Queensland University
Rockhampton, QLD
10-2028

STEPS -

CQU
03.2025

Hervey Bay State High School
07.2022

Skills

  • Correcting Discrepancies
  • Customer Service
  • Inbound and Outbound Calling
  • Customer Relationship Management
  • Exceptional Communicator
  • Prioritizing Calls
  • Stock Replenishment
  • Inventory Control
  • Product Knowledge
  • Verbal Communication
  • Software Troubleshooting
  • Merchandise Upselling
  • Customer Complaint Resolution
  • Refunds and Exchanges
  • Time management abilities
  • Continuous Improvement

Timeline

Sales Assistant

Katies Fashions
11.2024 - 01.2025

Silver Stylist

Silvershop
06.2024 - Current

Retail Sales Associate

EB Games
10.2023 - 02.2024

Customer Service Associate

Kmart
08.2022 - 06.2024

STEPS -

CQU

Hervey Bay State High School

Bachelor of Speech Pathology (Honours) -

Central Queensland University
Shannon Ryan-Green