Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shannon Slade

Brisbane,QLD

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Bettys Burgers
Chermside, Queensland
10.2022 - Current
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Organized schedules, workflows and shift coverage to meet expected business demands.

Shift Leader

Guzman Y Gomez
Warner, Queensland
04.2022 - 10.2022
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements
  • Complied with company safety procedures, policies and regulations to promote safe working environment
  • Reviewed operational records and reports to project sales and determine profitability
  • Checked orders for quality and completeness.

Shift Leader

Taco Bell
Keperra, Queensland
12.2019 - 04.2022
  • Positioned skilled staff in key areas throughout shift to optimize department productivity
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements
  • Supervised and led employees to maintain productivity and customer service levels

Education

Armed Robbery Completed -

01.2022

First Aid Completed -

01.2021

Food Safety Certificate Completed -

01.2021

Certificate of Education -

Ferny Grove State High School
11.2019

Skills

  • Experience in Leadership
  • Reliable & Trustworthy
  • Flexible Schedule
  • Good Work Ethic
  • Planning & Organizing
  • People Skills

References

Orville D'Silva - Restaurant General Manager 0439 920 866 Orville.D'Silva@bettysburgers.com.au

Timeline

Assistant Manager

Bettys Burgers
10.2022 - Current

Shift Leader

Guzman Y Gomez
04.2022 - 10.2022

Shift Leader

Taco Bell
12.2019 - 04.2022

Armed Robbery Completed -

First Aid Completed -

Food Safety Certificate Completed -

Certificate of Education -

Ferny Grove State High School

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Shannon Slade