Shannon Stasse-Gallaher
Wondecla,QLD
Summary
Accomplished Assistant Manager at KFC Atherton, excelling in staff management and customer relations. Drove initiatives that significantly enhanced customer satisfaction and team motivation. Experienced in compliance and budget management, ensuring operational excellence and financial efficiency. Skilled in recruitment and fostering strong relationships, driving a positive and results-driven work environment.
Overview
7
7
years of professional experience
Work History
Assistant Manager
KFC Atherton
12.2017 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
Certificate III in Community Services - Community Services
Vocational Partnerships Group
Atherton, QLD08.2021
Completed Year 11 -
Ravenshoe High School
12.2019
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Management
- Employee Scheduling
- Marketing knowledge
- Compliance understanding
- Recruitment and hiring
- Budget Management
- Relationship Building
- Orientation and training
Hobbies
- Learning about Economics
- Gaming
- Learning about technology
Timeline
Assistant Manager
KFC Atherton
12.2017 - Current
Certificate III in Community Services - Community Services
Vocational Partnerships Group
Completed Year 11 -
Ravenshoe High School
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