Shannon Taylor
Wollongong,NSW
Summary
Results-driven professional with over seven years of diverse experience in research, data analysis, project management, effective communication, stakeholder management and team collaboration. Possessing a Bachelor of Science in Atmospheric Science, a Master of Environment in Climate Science and Policy, and certifications in Project Management, Assertive Communication, and ESG Fundamentals, I have excelled in various roles. As a Project Manager, I developed comprehensive plans, mitigated risks, and fostered stakeholder relationships. In the role of Research Assistant, I optimized data processes, enhanced research quality, and conducted literature research. As a Receptionist, I improved customer satisfaction, streamlined front desk operations, and contributed to workflow optimization. This background highlights my ability to integrate technical expertise with strong interpersonal skills for successful project delivery and operational efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
ADVISOR - PROJECT MANAGEMENT
Minderoo Foundation | Fire and Flood Resilience Impact Mission
09.2021 - Current
- Strategic planning: Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results, aligned with strategic outcomes.
- Risk management: Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Data-driven decision making: utilised data and analytics for informed decision-making and progress measurement
- Stakeholder engagement: fostered relationships with key stakeholders, including government agencies, local communities, NGOs and subject matter experts.
- Communication and collaboration: facilitated team communication and collaboration for a holistic and informed approach to project delivery.
RESEARCH ASSISTANT
Minderoo Foundation | Fire and Flood Resilience Initiative
09.2020 - 09.2021
- Data management optimization: streamlined data management processes, significantly improving efficiency and accuracy in research findings. Compiled and maintained a comprehensive repository of research sources and resources, facilitating easy access for ongoing and future projects.
- Research Quality Enhancement: Meticulously collected and analyzed data from diverse sources to enhance the overall quality of research outcomes.
Literature Research: Conducted in-depth literature research on topics relevant to Fire and Flood Resilience, staying abreast of the latest developments in the field.
Quantitative and Qualitative Analysis: Collected, analyzed, and summarized both quantitative and qualitative information to provide valuable insights.
RECEPTIONIST
SportsCare and Physiotherapy
02.2017 - 09.2020
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
- Data entry, systems management and problem solving.
- Analysed practice data and systems management approaches, using problem solving skills and collaborating with others.
TUTOR AND LEAD TUTOR
Big Improvements Tutoring
05.2018 - 05.2019
- Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts.
- Assist students in building their confidence, helping them to understand, and build long term skills, essential for school and other aspects of life.
- Collaborated with fellow tutors to develop effective strategies for addressing diverse student needs and abilities.
- Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.
- Increased student comprehension by utilizing personalised teaching methods and adapting to individual learning styles.
- Managed behaviour of students, supervising students and tutors
WATER SAFETY AWARENESS PROGRAM OFFICER
Royal Life Saving Northern Territory
08.2016 - 12.2016
- Manage Water Safety Awareness Program database and answer any enquiries about the program
- Deliver session on emergency care to parents of infants (0-5yrs)
- Session included water safety information and CPR demonstration
- Answer all incoming phone calls to office
- Participate and assist in community events where required e.g Being Boof the Barra (water safety mascot), manning RLSSA NT stalls
- Organise, clean and update equipment across all RLSSA units
- Design and format annual report.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
ADMINISTRATION ASSISTANT
Action Rehab: Upper Limb Specialists
06.2015 - 06.2016
- Answering phone calls
- Managing patient appointments
- Invoicing and processing payments.
RECEPTIONIST
Territory Hands: Hand Therapy
07.2013 - 06.2014
- Organise filing system, electronic and hardcopy
- Contact point between clients and insurance companies
- Manage incoming and outgoing communication.
OFFICE ADMINISTRATION/RECEPTIONIST
Financial Services Partners
04.2011 - 12.2011
- Contact point between clients and insurance companies.
- Manage incoming and outgoing communication.
- Organise filing system, electronic and hardcopy.
Education
Master of Environment - Climate Science and Policy
Australian National University
Canberra, ACT12.2020
Bachelor of Science - Atmospheric Science
Monash University
Melbourne, VIC12.2015
Skills
- Research abilities
- Data Analysis
- Project Management
- Effective communication
- Team collaboration
- Critical thinking
- Risk assessment
- Stakeholder management and relationship building
- Emotional intelligence
Certification
- University of Sydney | Project Management Masterclass, 02/22
- AIM WA | Assertive Communication for Women, 12/22
- CEDA | ESG Fundamentals, 07/23
References
References available upon request
Timeline
ADVISOR - PROJECT MANAGEMENT
Minderoo Foundation | Fire and Flood Resilience Impact Mission
09.2021 - Current
RESEARCH ASSISTANT
Minderoo Foundation | Fire and Flood Resilience Initiative
09.2020 - 09.2021
TUTOR AND LEAD TUTOR
Big Improvements Tutoring
05.2018 - 05.2019
RECEPTIONIST
SportsCare and Physiotherapy
02.2017 - 09.2020
WATER SAFETY AWARENESS PROGRAM OFFICER
Royal Life Saving Northern Territory
08.2016 - 12.2016
ADMINISTRATION ASSISTANT
Action Rehab: Upper Limb Specialists
06.2015 - 06.2016
RECEPTIONIST
Territory Hands: Hand Therapy
07.2013 - 06.2014
OFFICE ADMINISTRATION/RECEPTIONIST
Financial Services Partners
04.2011 - 12.2011
Master of Environment - Climate Science and Policy
Australian National University
Bachelor of Science - Atmospheric Science
Monash University
- University of Sydney | Project Management Masterclass, 02/22
- AIM WA | Assertive Communication for Women, 12/22
- CEDA | ESG Fundamentals, 07/23
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