Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Thomson

Blackall

Summary

Detail-oriented and organised professional with over 12 years of experience in customer service and 8+ years in supervisory roles within a fast-paced retail environment. Proven ability to manage operations, support team performance, and maintain accurate records with efficiency and discretion. Adept at multitasking, problem-solving, and using administrative tools to streamline workflows. Eager to transition into an administrative assistant role where strong communication, organisational and interpersonal skills can contribute to a dynamic office environment.

Overview

12
12
years of professional experience

Work History

Retail Supervisor

Cornetts IGA
03.2013 - Current
  • Trained new employees on store policies and sales techniques to boost performance.
  • Increased customer satisfaction through exceptional service and prompt resolution of concerns.
  • Resolved staff conflicts professionally, fostering a cohesive team environment.
  • Processed exchanges, refunds, and team member purchases, ensuring cashiers focused on regular customers.
  • Conducted audits of cash registers to ensure accuracy in financial transactions.
  • Managed multi-line phone system by routing calls and greeting visitors efficiently.
  • Maintained confidentiality of sensitive information in compliance with privacy policies.
  • Assisted customers in finding products and making informed purchasing decisions.


Education

High School Diploma -

Blackall State School
Blackall
11-2016

Skills

  • Exceptional customer service
  • Tech-savvy and highly computer literate
  • Excellent telephone communication
  • Friendly, positive attitude
  • Attention to detail
  • Multitasking Abilities
  • Active listening
  • Dependable and responsible
  • Logical reasoning

Timeline

Retail Supervisor

Cornetts IGA
03.2013 - Current

High School Diploma -

Blackall State School

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Shannon Thomson