Shannon Tinirau
Hillarys
Summary
Highly effective communicator with strong decision-making and problem-solving skills. With a deep understanding of the complexities of healthcare and managing corporate relationships, I excel in actively listening, staying open-minded, and demonstrating compassion, which supports critical thinking for positive outcomes. Adaptable to various working environments, I thrive both autonomously and within collaborative team settings. Experienced in creating, developing, and executing administration, sales, and marketing strategies. Proficient in Microsoft Office Suite, CRM, Xero, and skilled in implementing new systems to enhance operational efficiency.
Overview
15
15
years of professional experience
Work History
Accounts and Administration
Seed to Tree Landscaping
07.2024 - Current
- Execute new quotes and drive business growth
- Manage client inquiries, bookings, and expectations
- Collaborate with the owner regarding client request, business requirements and planning
- Utilise Xero accounting software for invoicing, reconciliations, and generating quotes
Support Worker
NDIS
01.2023 - 01.2024
- Engage a 40-year-old male with schizophrenia twice weekly to support the development of a healthy lifestyle and facilitate participation in community and leisure activities
- Accompany the client to the doctor for medication administration as per the prescribed schedule, every fortnight.
- Identified the client's interest in golf, collaborated with local golf courses and instructors to provide lessons for NDIS mental health participants, ensuring funding is secured through the NDIS plan
- Assist with fortnightly shopping for groceries and personal items in alignment with client’s Centrelink payments
- Manage appointments and associated paperwork for NDIS, medical/dental services, Centrelink, rental property, and Housing Australia
Client Relationship Manager
SG Fleet
10.2014 - 01.2019
- Autonomous role as sole WA-based employee, managing a multi-state portfolio WA, SA, NT, and QLD, including travel
- Strategically plan to meet annual KPIs and drive portfolio growth
- Build and maintain client relationships, collaborate across multiple internal departments
- Set clear expectations with clients to foster productive relationships
- Manage client demands and complaint resolution
- Conduct annual reviews with each client 2-4 times per year
- Facilitate employee seminars and information sessions across diverse industries (corporate, blue-collar, mining)
- Onboard new clients; identify risks/opportunities for successful rollouts
- Ensure nlc systems are properly calibrated and consistently updated
- Support the business development team by presenting engagement strategies for new opportunities
- Maintain effective internal relationships with nlc department managers to ensure high-level service despite WA time difference
- Oversee sales and service consultants on lease requests
- Manage a diverse portfolio, including large, medium, and SME clients, primarily B2B with some B2C
Corporate Account Manager
BUPA Australia
09.2010 - 01.2014
- Achieve sales, retention, and revenue growth targets through strategic planning
- Conduct annual reviews with each client, addressing key success factors and risk management
- Develop and implement Health and Wellness programs to meet client objectives
- Promote BUPA as the preferred provider of PHI and Corporate Health Services
- Manage relationships with key decision-makers, gaining insights into business strategies
- Coordinate promotional and engagement strategies for mobile sales team and retail centres
- Lead activation and implementation for new accounts
- Collaborate with Corporate BDM to coordinate and execute launches programs
- Maintain current systems and adhere to required sales processes
- Ensure compliance with relevant legislation and BUPA policies
- Manage a portfolio of 70 clients and serve as National Employee Representative for WA employees
- Train and mentor employees
Sale Team Manager
BUPA
04.2010 - 08.2010
- Delivering growth and reporting sales figures
- Provided hands-on training for, corporate clients and new employees
- Support corporate team to manage client expectations and requirements
- Running day-to-day operations for permanent kiosks, mobile consultants and retail centre
- Maintaining and developing kiosks for a safe and permanent workplace
- Managing daily needs of employee requirements
Education
Bachelor of Science - Nursing
Edith Cowan University
Western Australia07-2025
University Preparation Course -
Edith Cowan University
Western Australia06-2022
Skills
- Exceptional communicator
- Teamwork and collaboration
- Critical thinker
- Decision-making
- Active listening
- Open-minded
- Compassionate
- Adaptability
- Strategic
- Health and wellness focus
Nursing Experience
Joondalup Health Campus, Ward C1A, General Medicine
Stage 5, 3-week placement, January 2025
Perth Children’s Hospital, Mental Health Ward S
Stage 5, 2-week placement, November 2024
Hollywood Hospital, George Gosse Ward, Oncology
Stage 4, 4-week placement, June 2024
Osbourne Park Hospital, Stroke Rehab
Stage 3, 4-week placement, November 2023
Bethanie Gwelup Age Care
Stage 2, 3-week placement, April 2023
Timeline
Accounts and Administration
Seed to Tree Landscaping
07.2024 - Current
Support Worker
NDIS
01.2023 - 01.2024
Client Relationship Manager
SG Fleet
10.2014 - 01.2019
Corporate Account Manager
BUPA Australia
09.2010 - 01.2014
Sale Team Manager
BUPA
04.2010 - 08.2010
Bachelor of Science - Nursing
Edith Cowan University
University Preparation Course -
Edith Cowan University
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