SHANNON WATERSON
BERRIMAH,NT
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
6
6
years of professional experience
Work History
Administrative Officer
Department Of Education
08.2023 - Current
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
Handyman Assistant
Just Do It Repairs And Maintenance
05.2020 - 07.2023
- Removed and repaired carpet and wood flooring.
- Built and repaired decks, fences and sheds to improve the overall appearance of homes.
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Completed repair projects on time and under budget, resulting in a significant increase in new client referrals.
- Performed basic landscaping tasks, such as mowing and gardening.
- Installed cabinets and shelving units in homes and offices to provide additional space and organization.
- Assembled and installed new furniture for the client's living room to improve comfort and and functionality.
- Prepared for new painting by removing previous materials with seam-cleaning, sandblasting, scraping, and sanding.
- Re-caulked and sealed windows doors and siding to prevent drafts and air leaks and minimize energy costs.
Housing Support Officer
Department Of Housing And Community Development
10.2019 - 05.2020
- Created, prepared, and delivered reports to various departments.
- Prepared reports to assist business leaders with key decision-making and strategic operational planning.
- Made decisions affecting daily operations such as overseeing purchasing and inventory management.
- Improved information collection and recordkeeping accuracy by creating, updating and managing customer communications.
Retail Sales Assistant
Intersport
02.2018 - 05.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Front End Retail Cashier
Woolworths Group
04.2017 - 12.2017
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Assisted customers by answering questions and fulfilling requests.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Answered questions about store policies and addressed customer concerns.
Education
Certificate III - Health And Physical Fitness
Charles Darwin University
Casuarina, NT10.2019
Certificate II - Business
Charles Darwin University
Darwin, NT05.2017
Certificate I - Business
Charles Darwin University
Casuarina, NT05.2016
Skills
- Web Design - Graphic Floor Plans
- Design Thinking
- Adaptability
- Communication and Customer Service
- Problem-Solving
- Computer Literacy
- Landscaping
- Painting
Accomplishments
- Woolworths Nightcliff - AURORA JAN: 89959317
- Intersport Casuarina: BRONTE TYENTE - 0439927012
- Department of Housing: REBECCA NEWMAN -0483802666
HOBBIES
My hobbies include keeping fit and healthy at the gym, kayaking and walking the dogs.
Timeline
Administrative Officer
Department Of Education
08.2023 - Current
Handyman Assistant
Just Do It Repairs And Maintenance
05.2020 - 07.2023
Housing Support Officer
Department Of Housing And Community Development
10.2019 - 05.2020
Retail Sales Assistant
Intersport
02.2018 - 05.2019
Front End Retail Cashier
Woolworths Group
04.2017 - 12.2017
Certificate III - Health And Physical Fitness
Charles Darwin University
Certificate II - Business
Charles Darwin University
Certificate I - Business
Charles Darwin University
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