Shannon Wells
Morningside,QLD
Summary
Hi, my name is Shannon. I recently moved to Australia and have been looking for work to showcase and provide the skills that I have worked hard to obtain. I am very committed to the work that I do; this CV showcases a few different jobs in which I have experience, both before, during, and after obtaining my bachelor's and master's degrees. I am currently looking for work while I am in Australia, and I hold the appropriate working rights and courses.
I am a fun, happy, yet caring individual. Passionate about learning, teaching, and gaining different skills in different departments of life.
I would extremely appreciate being given the opportunity to show you what I have to provide.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Admin Assistant
Guest Services
Brisbane, QLD
06.2025 - 08.2025
- Assisted guests with inquiries and resolved issues promptly and efficiently.
- Maintained accurate records of guest feedback and service requests.
- Organised office supplies and maintained inventory levels for smooth operations.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Support Worker
Discovery Homes
Frome, The United Kingdom
07.2024 - 06.2025
- While I attended university, I provided my skills to care for and assist with work as I studied for my degrees. This job entailed assisting clients with daily living activities and several personal care tasks.
- Maintained appropriate food and hygiene standards.
- Managing individuals' finances, ensuring financial stability.
- Administered medication, CPR, and First Aid trained.
- Improved clients' quality of life, providing improved outcomes, and utilizing risk identification.
Housekeeping Room Attendant
Laguna Hotel
Frome, The United Kingdom
06.2023 - 09.2023
- Cleaned, organized, inspected, and maintained guest rooms to meet hotel standards.
- Following guidelines, ensuring maintenance issues were reported for guest safety.
- Communicated effectively with team members to allow an effective workflow.
- Provided help within the kitchen as a pot washer, hostess, and waitress during busy dinner rushes.
Bar/Cafe Worker
The sun (Local Bar/Cafe)
Frome, The United Kingdom
01.2022 - 01.2023
- Prepared and served beverages to customers in a fast-paced environment.
- Maintained cleanliness and organization of café space and equipment.
- Operated the cash register.
- Trained new staff members.
- Monitored food safety guidelines and maintained high hygiene standards.
- Prepared food orders and beverages.
- Providing great customer service in busy environments.
- Opening and closing duties, setting up and breaking down stations.
Retail Assistant
Whsmith
Frome, The United Kingdom
11.2020 - 07.2021
- Ran the store successfully as an individual.
- Stocked and regulated standards with food and hygiene due to sales of confectionery.
- Rotated stock to abide by sale-by dates.
- Maintained store cleanliness.
- Provided exceptional customer service skills.
Retail Assistant and Keyholder
M&Co (Fashion Retail)
Frome, The United Kingdom
03.2018 - 08.2020
- Maintained store presentation, and visual merchandising.
- Processed transactions through a point-of-sale system.
- Communicated well with team members.
- I opened and closed the store.
- Cashed-up tills, being thorough with finances.
- Trained new staff on store policies and customer service standards.
- Managed and ran the store as an individual.
- Excellent customer service skills.
Receptionist
G&N Carpet Cleaning
Frome, The United Kingdom
10.2019 - 01.2020
- Answered a multi-line phone system, directing calls.
- Manage and scheduled appointments with clients and staff.
- Assisted with administrative tasks, including data entry and filing.
- Creating invoices.
- Effective IT skills.
- Answering emails appropriately.
- Excellent customer service.
- Running social media accounts.
Education
Master of Science - Investigative Forensic Psychology
Bournemouth University
Bournemouth11-2024
Upper class Second, Bachelor in Social Science - Criminology
Bournemouth University
Bournemouth11-2023
Skills
- Investigative techniques
- Risk assessment
- Case management
- Effective communication
- Client advocacy
- Data analysis
- Customer service
- Financial management
- Store maintenance
- Visual merchandising
- Hospitality service expertise
- Food running
- Up-selling
- Point of sale operation
- Attention to detail
- Hospitality and accommodation
- Friendly and outgoing
Affiliations
Volunteering with children's sports
Volunteering in schools
Reading and writing
Jewellery making
Painting
Accomplishments
Upper second class in my bachelor's degree
Recognised as employee with most sales
Certification
First Aid
CPR
References
References available upon request.
Timeline
Admin Assistant
Guest Services
06.2025 - 08.2025
Support Worker
Discovery Homes
07.2024 - 06.2025
Housekeeping Room Attendant
Laguna Hotel
06.2023 - 09.2023
Bar/Cafe Worker
The sun (Local Bar/Cafe)
01.2022 - 01.2023
Retail Assistant
Whsmith
11.2020 - 07.2021
Receptionist
G&N Carpet Cleaning
10.2019 - 01.2020
Retail Assistant and Keyholder
M&Co (Fashion Retail)
03.2018 - 08.2020
Master of Science - Investigative Forensic Psychology
Bournemouth University
Upper class Second, Bachelor in Social Science - Criminology
Bournemouth University