Shannon Williams
Biggera Waters,QLD
Summary
Dynamic senior leader with demonstrated experience at Services Australia, adept in driving high-performance teams and fostering a culture of adaptability and ethical leadership. Excelled in enhancing team capabilities and customer trust, leveraging digital literacy and effective communication. Achieved success in aligning cross-functional teams towards common goals, embodying visionary thinking and strategic planning.
Overview
15
15
years of professional experience
Work History
Team Leader/Service Centre Manager
Services Australia
05.2010 - Current
- Establish performance goals for staff, providing ongoing feedback and coaching to drive success.
- Resolve escalated customer issues promptly, strengthening customer trust in the agency.
- Promote a positive work culture by fostering open communication among team members.
- Present performance reports to senior leadership.
- Manage conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintain an inclusive and diverse team culture, promoting respect and understanding among all members.
- Develop team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborate with internal/external stakeholders to establish shared goals and ensure alignment across teams.
Skills
- Emotional Intelligence and Self-Awareness
Strategic Vision and Decision-Making
Effective Communication and Influence
Adaptability and Change Management
Building High-Performance Teams
Digital Literacy and Technological Acumen
Ethical Leadership and Social Responsibility
Visionary Thinking and Strategic Planning
Growth Mindset
Timeline
Team Leader/Service Centre Manager
Services Australia
05.2010 - Current
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