Shannon Setters
Busselton,WA
Summary
A kind and highly empathetic woman with a vast background in Education and customer service administration, eager to embark on a meaningful career in the mental health sector. Motivated by lived experience and a passionate interest in pyschological theories and research. Currently undertaking a Diploma in Counselling with the Australian Institute of Professional counsellors, with the ambition to continue my studies upon completion with a Bachelor's degree in Psychology or Social work. I am a student member with the Australian Counselling Association and have elected to complete further research and study in the areas of expressive therapies and mindfulness based therapies. I am seeking a role with an employer that will allow me to build my skills whilst furthering my studies in the hopes of establishing a long term career helping the local community.
Overview
5
5
years of professional experience
Work History
Shift Supervisor and Seasonal Assistant Manager
Super Retail Group (BCF Busselton)
2021.02 - Current
- Assisted integrally with the opening of Margaret River BCF on a secondment as assistant store manager for 6 months over the summer of 2022.
- Provided a friendly and knowledgeable first point of contact for customers and visitors at the front register.
- Ensured compliance of store safety walks, gas decanting station and visitor in and out books/ work permits.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed the store and completed end of day banking reconciliation.
- Ensured customer satisfaction with exceptional complaints handling and returns processes.
Receptionist Administrator
KBH Solutions For Cleanaway Pty Ltd
2023.11 - 2024.02
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Completed daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
Customer Service Advisor
Telstra
2019.03 - 2021.02
- Maintained customer records and account information, processing addition and removal of fixed and wireless services and updating personal information.
- Tactfully assisted customers in vulnerable circumstances such as bereavement, financial hardship, theft and fraud.
- Processed eftpos and cash payments of bills using Bpoint billpay service.
Education
Diploma - Counselling - CHC51015
Australian Institute of Professional Counsellors
Perth 01.2025
Western Australian Certificate of Education (WACE) -
Australind Senior High School
Australind, WA2018
Skills
- Exceptional interpersonal skills and communication.
- Sound computer literacy and well developed typing ability
- Cultural understanding of issues affecting First Nation's Australians as a proud Wurundjeri woman and member of the Woi Wurrung Cultural Heritage Corporation.
- Understanding of trauma informed practises
- Familiarity with case management and counselling for individual support
- Highly organised and able to prioritise and manage time well
- Preparation and revision of risk assessment documents
- Full class c manual drivers license
- Working with Children Check
- Current first aid HLTAID003
- Australian Counselling Association Student Member
- Lived experience supporting a sibling with complex mental illness, inpatient facilities and addictions
- Solution- focused approach
- Willingness to partake in further study and training in the field.
- Specific interest in working with young people
References
Curt Milne- Former manager of BCF Busselton and current manager of Margret River- 0484606157
additional references available on request
Timeline
Receptionist Administrator
KBH Solutions For Cleanaway Pty Ltd
2023.11 - 2024.02
Shift Supervisor and Seasonal Assistant Manager
Super Retail Group (BCF Busselton)
2021.02 - Current
Customer Service Advisor
Telstra
2019.03 - 2021.02
Diploma - Counselling - CHC51015
Australian Institute of Professional Counsellors
Western Australian Certificate of Education (WACE) -
Australind Senior High School
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