Shannon Tandy
Coonamble
Summary
Proven professional customer service experience and I eager to contribute to the teams success!
I have a positive attitude and commitment to further develop my skills and knowledge to become an asset to you organisation.
Overview
20
20
years of professional experience
Work History
Human Resources Officer
Coonamble Shire Council
03.2017 - Current
- Completed staff requisition's, reviewing position descriptions and then advertising positions vacant.
- Shortlisting candidates and conducted job interviews for multiple roles within Council, organised interview schedule and questions for all panel members, completing background checks (when required) and two reference checks.
- Notifying candidates of the progress of their application, that could be a letter of offer or unsuccessful letter.
- Coordinated new hire onboarding and Council inductions to integrate them into the workplace.
- Maintaining accurate personnel records, job files and training records, both paper based and electronic. While adhering to privacy and confidentiality standards.
- Conducted exit surveys in line with best practice.
- Evaluated the effectiveness of HRIS systems to improve Council's recruitment and onboarding process, I have played a huge part in the set up and implementation of that system Martian Logic.
- Responsible for all trainees at Council, including school-based trainees.
- Supported a teamwork atmosphere among staff members through clear communication and collaboration.
- Relieve the Payroll & HR Officer when required, support the Casual Training and HR Officer ensuring organised training still runs smoothly.
- Assisting the People and Culture Manager to organise staff appraisals and skill steps.
- Created, implemented and reviewed staff related policies and programs.
- General cleaning.
Waitress
Tong Fong Reataurant
03.2005 - 03.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Handled monies, used cash registers and credit card machines.
- Supported a teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Customer Service Officer
Coonamble Shire Council
10.2011 - 09.2012
- Ensure both internal and external customer satisfaction by efficiently addressing and resolving their enquiries, concerns, product knowledge and rates enquiries to name a few.
- Assisting with the entry of large volumes of data and recording data for internal customers.
- Transferring customer calls to the appropriate department.
- Handling monies, receipting, balancing the til, reconciling BPAY payments, daily banking banking, unlocking and locking of the safe.
- Sorting mail and email.
- Supported a teamwork atmosphere among staff members through clear communication and collaboration.
- General cleaning.
- Raising Council flags.
Administrative Officer (Records)
WALGETT Shire Council
07.2010 - 04.2011
- Maintained accurate records, ensuring timely retrieval of records and documents for internal customers.
- Creating new files and records as required.
- Data entry as required.
- Oversee office inventory by ordering, payment requisitions and stocking.
- Relieve the Administration Assistant duties when required.
- TRIM emails, faxes and mail to assign to correct department.
- Assist customers with enquiries, bot direct and indirect.
- Laminating, binding, photocopying and scanning.
- Receipting, handling monies, balancing the til, locking and unlocking the safe.
- Supported a teamwork atmosphere among staff members through clear communication and collaboration.
- General cleaning.
Education
Certificate IV - Human Resources Management
TAFE NSW
NSW03-2020
Certificate III - Business Administration
TAFE NSW
NSW12-2009
Certificate I - Information Technology
TAFE NSW
NSW12-2008
High School Diploma -
Coonamble High School
Coonamble, NSW12-2004
Certificate II - Business
TAFE NSW
NSW12-2004
Skills
- Extensive Customer Service experience
- Proficient in MS Office - Word, Power point, Excel, Access and Outlook
- Willing to learn new skills and a fast learner
- Current First Aid Certificate
- Class C Driver's Licence
Timeline
Human Resources Officer
Coonamble Shire Council
03.2017 - Current
Customer Service Officer
Coonamble Shire Council
10.2011 - 09.2012
Administrative Officer (Records)
WALGETT Shire Council
07.2010 - 04.2011
Waitress
Tong Fong Reataurant
03.2005 - 03.2023
Certificate IV - Human Resources Management
TAFE NSW
Certificate III - Business Administration
TAFE NSW
Certificate I - Information Technology
TAFE NSW
High School Diploma -
Coonamble High School
Certificate II - Business
TAFE NSW
Similar Profiles
Jenni MaundrellJenni Maundrell
Executive Manager Corporate Governance at Coonamble Shire CouncilExecutive Manager Corporate Governance at Coonamble Shire Council
ANIL BALTACIANIL BALTACI
Administration Officer at COONAMBLE SHIRE COUNCILAdministration Officer at COONAMBLE SHIRE COUNCIL
Isabelle LangleyIsabelle Langley
Library and Customer Service Officer at Murrindindi Shire CouncilLibrary and Customer Service Officer at Murrindindi Shire Council
Maddison BentonMaddison Benton
Receptionist at Coonamble Aboriginal Medical ServiceReceptionist at Coonamble Aboriginal Medical Service
Aubrey DoolanAubrey Doolan
Plant Operator at Essential EnergyPlant Operator at Essential Energy