Shannon Wall
Bayswater,WA
Summary
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Food & Beverage Attendant
High Road Hotel
01.2013 - 11.2016
- Utilized POS system to receive and process food and beverage orders
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Receptionist
IDC Technologies Inc.
08.2012 - 06.2014
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Corresponded with clients through email, telephone, or postal mail.
- Answered questions and addressed, resolved, or escalated issues to management staff to satisfy customers.
- Answered central telephone system and directed calls accordingly.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Organized, maintained and updated information in computer databases.
- Confirmed appointments, communicated with clients, and updated client records.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Office Assistant
Australian Competition & Consumer Commission
09.2011 - 08.2012
- Maintained and updated office records, both digital and physical.
- Coordinated and scheduled meetings and appointments.
- Scheduled and coordinated travel arrangements for office staff members.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Edited and proofread documents for accuracy and completeness.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Input data into spreadsheets and databases.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Compiled, sorted and filed high volume of documents.
- Managed sensitive or confidential files with attention to data security and storage policies.
Education
Year 12 -
Perth Modern School
Subiaco, WASkills
- Food and Beverage Preparation
- Records Management Systems
- Complex Problem-Solving
- Customer Relationship Management
- Bookkeeping Support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Your daily life is your temple and your religion.
Kahlil Gibran
Timeline
Food & Beverage Attendant
High Road Hotel
01.2013 - 11.2016
Receptionist
IDC Technologies Inc.
08.2012 - 06.2014
Office Assistant
Australian Competition & Consumer Commission
09.2011 - 08.2012
Year 12 -
Perth Modern School
Similar Profiles
DALTON LOCKHARTDALTON LOCKHART
Safety/Quality Manager at High Road ServicesSafety/Quality Manager at High Road Services
Lyle SmithLyle Smith
Tow Truck Operator at High Road TowingTow Truck Operator at High Road Towing
Kate BellaniKate Bellani
4th Grade General Education Teacher at High Mountain Road School4th Grade General Education Teacher at High Mountain Road School
Zoë RobinsonZoë Robinson
Director and Head Trainer at Cradle and Kin Family First AidDirector and Head Trainer at Cradle and Kin Family First Aid
Sharon HaynesSharon Haynes
Early Childhood Educator at G8 EducationEarly Childhood Educator at G8 Education