Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Timeline
Shannyn West

Shannyn West

Summary

I have been in the children and families industry for over 27 years and have three beautiful children that have taught me a lot. I am easy going and will give 100%. I have an excellent rapport with families and open to new challenges. I have strong values and am actively involved in my local community and sporting committees.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Therapeutic Care Worker

Strive Community Care
02.2025 - Current
  • Led daily care routines, ensuring residents' safety and comfort.
  • Mentored junior staff in effective patient support techniques.
  • Developed personalized care plans to improve resident well-being.
  • Streamlined medication administration processes for efficiency.
  • Implemented new procedures, enhancing service delivery quality.
  • Resolved complex resident issues, maintaining high satisfaction levels.
  • Trained team members on updated health and safety protocols.
  • Ensured timely administration of medication, following strict protocols to maintain patient safety.
  • Provided emotional support and companionship to patients, building trust and improving overall wellbeing.
  • Managed clients'' personal hygiene routines including bathing, dressing, grooming tasks alongside maintaining a respectful demeanor.
  • Fostered a safe, comfortable environment for patients by maintaining clean and organized living spaces.
  • Enhanced patient well-being by providing personalized care and support tailored to individual needs.
  • Provided transportation services for medical appointments and social activities, ensuring punctuality and safety at all times.
  • Maintained detailed records of patient care, documenting progress and areas requiring further attention from healthcare professionals.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Assisted patients with daily living activities, promoting independence and quality of life.
  • Collaborated with healthcare professionals to develop customized care plans for optimal patient outcomes.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Monitored patient health, reporting any changes or concerns to healthcare professionals promptly.
  • Coordinated meal planning and preparation based on individual dietary requirements, promoting healthy eating habits among patients.
  • Developed strong relationships with patients'' families, keeping them informed about progress and addressing concerns as needed.
  • Supported the development of self-care skills in individuals recovering from illness or injury through guided practice programs.
  • Implemented strategies for managing challenging behaviors in patients with dementia or other cognitive impairments.
  • Contributed to interdisciplinary team meetings discussing the best course of action for each client''s specific needs.
  • Remained alert to problems or health issues of clients and competently responded.
  • Facilitated group activities that fostered social interaction among residents within assisted living communities.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted patients with self-administered medications.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.
  • Utilized universal precautions and infection control principles in all aspects of care.
  • Scheduled and coordinated medical appointments.
  • Constructed cognitively stimulating activities.
  • Supported families through difficult times by offering emotional support and education on important care tasks.
  • Administered medications in accordance with doctor's instructions.
  • Developed and implemented care plans for clients.
  • Researched and recommended community resources to meet clients' needs.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Documented vital statistics and coordinated with health care providers.
  • Trained new staff members on best practices for home health care.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
  • Planned and implemented community outreach and events to provide health education about cancer, self-care and preventive breast examinations.

Centre Manager

Tadpoles Early Learning Centre
01.2021 - 06.2021
  • Built a strong understanding of Regulations/Legislations, Early Years Leaning Framework (EYLF) and National Quality Standards (NQS).
  • Strong computer knowledge of computer skills including Qikkids, CCMS, ISS.
  • Relationships focus
  • Strong team leadership abilities with experience leading, inspiring and developing a team of professional educators
  • Hands-on experience running a large Centre, including rostering and wage control, and guiding a large teams work performance.

Centre Manager

Goodstart Early Learning Bundaberg
12.2018 - 06.2020
  • Experience in Qikkids, I-Auditor and Storypark programs
  • Working and collaborating with the department of children services
  • Achieved at A & R 2020 an Exceeding Completion of family connections
  • Managed day to day operations of the centre, in line with legislates requirements, company policies and procedures
  • Ensured that high quality early learning programs were delivered by a passionate team of educators
  • Managed finance requirements effectively (budgeting)
  • Delivered consistent and high quality standards for centre presentation
  • Ability to lead and mentor a team of qualified and committed early childhood professionals
  • Strong understanding of NQS ACECQA

Centre Manager

Lead Childcare, Bundaberg
04.2015 - 10.2018
  • To manage the Long Day Care Service, Family Day Care Scheme, Outside School Hours Care and Vacation Care Program to ensure the provision of a quality child care service in accordance with the aims, objectives and philosophies of the service’s.
  • Follow the National and State frame works for early childhood programs.
  • To provide a nurturing and stimulating environment for children aged 0-12 years and offer care and support to families.
  • To work with and support staff and carers in their provision of a high quality program.
  • To liaise with other local community organisations whose objectives are compatible with those of both services.
  • Experience with QIKKIDS
  • Covering maternity leave

Leading Educator

Goodstart Early Learning
10.2014 - 04.2015
  • Qikkids, Daily Programs and Evaluations, Invoices, Crisis Intervention, Referrals of clients, Educational Groups, Risk Assessments, Newsletters, Running of Playgroups.
  • Promotion of Health Eating (government iniative)(Red Apple), Networking Meetings (Community), Organisation of Excursions, Cooking of healthy Eating, Age Appropriate activities, Organsing Activie after School Care Sporting Activities.
  • Handling of Petty Cash, Coporate Card, Banking, Liaseing with the Community, One On One Parent Support, Red Apple Program, Parent Discussion Groups, Collaborating with Disabilaties Queensland.

Co-ordinator OSHC and Family Support

Bundaberg Regional Council
01.2013 - 10.2014
  • Rosters and pay sheets, House Management, Team Leader, Petty Cash, Personal care, meeting the needs of troubled children, Attending Stakeholder meeting with Child Safety and CYMMS, Policies and procedures documentation, Administer client medications as required, OHS procedures, Crisis response planning.

House Supervisor and Youth Worker Duties

Coordinated Support Services
02.2012 - 09.2012
  • Rosters and pay sheets, Team Leader, Programming age appropriate activities, Supervision

Childcare Care Worker

Bright Horizons Child Care Centre
04.2011 - 02.2012
  • Rosters and pay sheets, Supervise children, Plan and organise daily activities

Child Care Worker

Coral Coast Childcare Centre
02.2010 - 12.2010
  • Rosters and pay sheets, Programming and documentation, Observations, Learning through Play

Group-leader/2IC

Coolabah Early Learning Development Centre
10.2004 - 12.2009
  • Assist with daily activities, House keeping, Service of meals , Personal Care, Administration of Medications

Personal Carer/Assistant Occupational Therapist

Meilene Home For The Aged
02.1997 - 12.2003
  • Rosters and pay sheets, Team Leader, Programming age appropriate activities, Supervision

Education

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Shalom Catholic College
01.1994
Class Captain

Skills

  • Meal preparation
  • Housekeeping tasks
  • Compassionate care
  • Behavioral support
  • Nutrition monitoring
  • Client confidentiality
  • Cultural sensitivity
  • Transportation assistance
  • Community integration
  • Healthcare coordination
  • Recreational activities
  • Personal care assistance
  • Patient care
  • Dependable and responsible
  • Multitasking and organization
  • First aid and safety
  • Daily living assistance
  • Flexible schedule and availability
  • Time management
  • Medical record-keeping
  • Problem-solving
  • Respectful and compassionate
  • Medication management
  • Housekeeping
  • Documentation
  • Relationship building
  • Verbal and written communication skills
  • Client documentation
  • Case management
  • Complex Problem-solving
  • Supportive companionship
  • Care plan adherence
  • Incident reporting
  • Behavioral management
  • Medication administration
  • Strong ethics
  • Progress documentation
  • Records maintenance
  • Patient advocacy
  • Emotional support
  • Behavior redirection
  • Client transportation
  • Medical records management
  • Care plan assessment
  • Compassion and empathy
  • Team collaboration
  • Active listening
  • Adaptability and flexibility
  • Verbal and written communication
  • Safety awareness
  • Social interaction

Certification

  • Certificate in aged care 1996
  • Certificate in children's services 2005
  • Diploma in children's services 2009
  • Senior First Aid (current)
  • Food handling Certificate
  • Training and Assessing 2010
  • Current Blue-card
  • Current First Aid Asthma & Anaphylaxis
  • Supervisor's Certificate
  • Bluecard
  • Critical Conversations, Family connections and COVID 19 Certicate

Hobbies and Interests

Antique and vintage searching, Photography, camping, spending time with my family, netball, surf life saving, motocross, surfing, helping people, scrapbooking, gardening and reading

Timeline

Therapeutic Care Worker - Strive Community Care
02.2025 - Current
Centre Manager - Tadpoles Early Learning Centre
01.2021 - 06.2021
Centre Manager - Goodstart Early Learning Bundaberg
12.2018 - 06.2020
Centre Manager - Lead Childcare, Bundaberg
04.2015 - 10.2018
Leading Educator - Goodstart Early Learning
10.2014 - 04.2015
Co-ordinator OSHC and Family Support - Bundaberg Regional Council
01.2013 - 10.2014
House Supervisor and Youth Worker Duties - Coordinated Support Services
02.2012 - 09.2012
Childcare Care Worker - Bright Horizons Child Care Centre
04.2011 - 02.2012
Child Care Worker - Coral Coast Childcare Centre
02.2010 - 12.2010
Group-leader/2IC - Coolabah Early Learning Development Centre
10.2004 - 12.2009
Personal Carer/Assistant Occupational Therapist - Meilene Home For The Aged
02.1997 - 12.2003
Shalom Catholic College - ,
Shannyn West