Shanoah Leedie
Palmerston,Australia
Summary
Detail-oriented professional with extensive administrative and coordination experience in community services and corporate environments. Expertise in managing schedules, coordinating meetings, and ensuring confidentiality while handling sensitive information. Proven ability to juggle competing priorities, delivering high-quality support to diverse stakeholders.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Employment Services Mentor
Saltbush Social Enterprise
01.2026 - Current
- Provided administrative and mentoring support within employment programs, ensuring accurate documentation and record keeping to facilitate effective participant engagement.
- Undertake course administration duties, including coordinating participant information, maintaining program records, and supporting compliance requirements.
- Managed schedules, appointments, and communication between participants, stakeholders, and service providers to streamline program delivery.
- Prepared reports and maintained case notes to ensure all documentation was up to date and compliant with regulatory standards.
- Apply strong organisational skills to manage competing priorities in a fast-paced environment.
- Maintain confidentiality and professionalism when handling sensitive information.
Post Placement Support Officer
Ironbark Aboriginal Corporation
01.2025 - 12.2025
- Collaborated with employers, internal teams, and external stakeholders to effectively coordinate support services.
- Coordinated administrative support to enhance successful employment outcomes.
- Maintained comprehensive records, reports, and case notes to uphold organizational standards.
- Managed competing priorities and ensured timely follow-up of actions and documentation.
- Handled sensitive information with a high level of confidentiality and professionalism.
Employment Advisor
Ironbark Aboriginal Corporation
05.2023 - 01.2025
- Coordinated client appointments and facilitated communication between clients and stakeholders to enhance service delivery.
- Provided administrative support by managing client documentation, generating reports, and overseeing records management to ensure compliance and accessibility.
- Drafted correspondence, organized client files, and performed accurate data entry to maintain up-to-date client information.
- Managed multiple tasks efficiently in a high-volume environment, ensuring timely completion of responsibilities.
Finance Officer
Danila Dilba Health Service
04.2024 - 08.2024
- Managed accounts payable and receivable processes, ensuring timely and accurate financial transactions.
- Maintained financial records to support compliance with organisational policies and regulatory standards.
- Coordinated administrative processes, streamlining documentation and reporting for improved operational efficiency.
- Demonstrated strong attention to detail and ability to meet strict deadlines.
Employment Advisor
Ironbark Aboriginal Corperation
Humpty Doo, NT
04.2023 - 04.2024
- Delivered resume writing and interview preparation assistance to improve client readiness.
- Guided clients to clarify career goals and identify relevant job opportunities.
- Monitored client progress post-placement and provided tailored follow-up support to ensure successful transitions.
- Coordinated workshops to improve job-seeking skills, increasing community member engagement.
- Facilitated onboarding process, including orientation sessions for new hires.
Customer Servive Officer
Department of Environment, Parks and Water Security
Palmerston, NT
12.2022 - 04.2023
- Resolved customer complaints through effective communication and problem-solving, ensuring customer satisfaction and timely issue resolution.
- Promoted high customer satisfaction by delivering knowledgeable and friendly service.
- Handled fast-paced customer inquiries daily, achieving performance targets and maintaining high service quality.
- Answered customer inquiries through telephone, email, and in-person interactions.
- Assisted customers with inquiries related to environmental policies and park regulations.
- Provided information on water security initiatives to raise public awareness and promote community engagement.
Education
Diploma in Business -
Charls Darwin University
Darwin, NT12-2026
Certificate II in Business -
Charles Darwin University
Darwin, NT12-2021
Year 12 -
Mackillop Catholic College
Palmerston, NT11-2021
Skills
- Program management
- Record management
- Documentation management
- Case documentation
- Participant support
- Admin support
- Meeting coordination
- Schedule management
- Program logistics
- Microsoft Office proficiency
- Stakeholder relations
- Time management
- Career counseling
- Confidentiality
- Organizational skills
Certification
- Frist Aid Certificate
- Working with children card
- Police Clearance
- Open's Drivers License
- Certificate in Facilitation training
Timeline
Employment Services Mentor
Saltbush Social Enterprise
01.2026 - Current
Post Placement Support Officer
Ironbark Aboriginal Corporation
01.2025 - 12.2025
Finance Officer
Danila Dilba Health Service
04.2024 - 08.2024
Employment Advisor
Ironbark Aboriginal Corporation
05.2023 - 01.2025
Employment Advisor
Ironbark Aboriginal Corperation
04.2023 - 04.2024
Customer Servive Officer
Department of Environment, Parks and Water Security
12.2022 - 04.2023
Diploma in Business -
Charls Darwin University
Certificate II in Business -
Charles Darwin University
Year 12 -
Mackillop Catholic College