Shanon Mclean

On Shift Responsibilities

• Monitored and maintained CCTV and accessible entries to protect personnel and assets.
• Supervised events from start to finish using effective crowd control methods.
• Gained strong leadership skills by managing late-nights from open to close.
• Worked closely in a team setting, providing support, guidance and leadership.
• Acted quickly during emergency situations to reduce opportunity for damage and injury to my staff and patrons.
• Interacted assertively but non-confrontationally with patrons and general public to achieve peaceful outcomes.
• Greeted guests and regulars professionally and courteously to cultivate a welcoming atmosphere while making safety top priority.

Off Shift Admin Responsibilities

• Monitored cash takings/discrepancies, processed payrolls and weekly stocktakes.
• Wrote detailed incident reports of all incidents revolving security breaches, first aid and altercations.
• Scheduled employees for shifts via rostering, taking into account availabilities and employee strengths.
• Conducted regular venue maintenance checks and oversaw repairs as needed, maintaining a safe and visually appealing environment for guests.
• Collaborated in weekly meetings with owners and upper-management to develop and implement strategies to mitigate security risks and discuss plans for future projects.
• Managed staff hiring, and training to ensure a high level of service quality at all times.

• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
• Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Performed opening and closing duties, setting up for incoming shift, preparing/counting cash drawers, and taking inventory.