Shanon Menezes
Elizabeth Hills
Summary
Developed strong customer service skills in fast-paced retail environment, providing efficient and friendly support to diverse clientele. Skilled in inventory management and handling transactions with accuracy and care. Seeking to leverage these transferable skills in Stantec, contributing to dynamic team and achieving organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Worker
LVMH Sephora NZ/AU
11.2024 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Participated in regular inventory counts, allowing for accurate record-keeping and better decision-making regarding merchandise ordering.
- Collaborated with team members to execute store promotions and sales events, driving revenue growth.
- Improved overall efficiency through proactive restocking of product shelves during low-traffic periods.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Tennis Coach
Tennis First Academy
05.2024 - 11.2024
- Enhanced player performance by implementing personalized training programs and providing constructive feedback.
- Promoted sportsmanship among players by modelling respectful behaviour on the court and during competitions.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
- Volunteered to coach disadvantaged inner-city youth in basics of tennis.
- Established positive relationships with parents/guardians of athletes to align expectations about their child''s development within the tennis program.
- Collaborated with other coaching staff members to develop innovative training methods that maximized player potential.
Hospitality Worker
Guzman Y Gomez
01.2022 - 04.2022
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Trained new staff members on proper customer service and hospitality policies.
- Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Communicated with customers to promptly resolve complaints and address inquiries.
Education
Bachelor of Environmental Engineering (Honours) - Environmental Engineering
University of Wollongong
Wollongong, NSW11-2028
High School Diploma -
Macquarie Fields High School
Macquarie Fields, NSW09-2023
Skills
- Customer service
- Loss prevention
- Workplace safety compliance
- Effective communication
- Reliability and punctuality
- Product knowledge expertise
- Product demonstrations
- Cross-selling strategies
- Loss prevention techniques
Accomplishments
- Achieved $180,000 in total sales by completing sales incentive with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- Licensed Working with Children's Check (WWCC) - Received on the 28th of May 2024
- Higher School Certificate (HSC) - Received in November of 2023
- Certificate of Graduation - Received in November of 2023
- Western Sydney University Fast Forward Program Completion - Received in November 2023
Timeline
Retail Worker
LVMH Sephora NZ/AU
11.2024 - Current
Tennis Coach
Tennis First Academy
05.2024 - 11.2024
Hospitality Worker
Guzman Y Gomez
01.2022 - 04.2022
Bachelor of Environmental Engineering (Honours) - Environmental Engineering
University of Wollongong
High School Diploma -
Macquarie Fields High School
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