Shanon Quinn
Mernda
Summary
Dynamic Business Development Manager with a proven track record at Glen Dimplex, excelling in client relationship building and strategic negotiations. Leveraged strong leadership and business planning skills to expand the client base and deliver tailored solutions, driving significant repeat business and fostering long-term partnerships.
Also worked at Harding's Hardware for over 20 years in all aspects of the business dealing with all Major builders in stock from door furniture/timber/sanitryware/appliances/tapware so have a great knowlegde of all building materials - Worked there in logistics/customer service as well as Purchasing and management roles in these teams as well at some stage.
Overview
23
23
years of professional experience
Work History
Business Development Manager
Glen Dimplex
03.2021 - 05.2025
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Negotiated new agreements/pricing with major builders across Victoria (including Henley homes/Simonds Homes/Orbit Homes.
- Also looked after Tasmania and SA in my roles as well and was able to manage the work load in my busy schedule.
Purchasing Manager
Hardings Hardware
03.2012 - 02.2020
- Sourced vendors, built relationships, and negotiated prices.
- Purchased new products and oversaw inventory stocking and availability.
- Managed supplier relationships to ensure timely delivery of products and services.
- Achieved cost savings by negotiating contracts and pricing with suppliers.
- Worked in with all aspects of business and also rang stocktakes across the state.
- Negotiated pricing with suppliers.
Customer Service Manager
Hardings Hardware
02.2005 - 02.2009
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Warehouse Manager
Hardings Hardware
02.2002 - 02.2004
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
Education
High School Diploma -
Dromana Secondary College
VICTORIASkills
- Team leadership
- Business development and planning
- Customer service
- Negotiations
Languages
English
Full Professional
Timeline
Business Development Manager
Glen Dimplex
03.2021 - 05.2025
Purchasing Manager
Hardings Hardware
03.2012 - 02.2020
Customer Service Manager
Hardings Hardware
02.2005 - 02.2009
Warehouse Manager
Hardings Hardware
02.2002 - 02.2004
High School Diploma -
Dromana Secondary College
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