SHANSHAN JI
Crwaley,WA
Summary
Capable Office Administrator with outstanding knowledge of effective office coordination with commitment to effective collaboration. Skilled at reorganizing offices for superior functionality.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Waitress
DRUNKEN PTY LTD
06.2023 - 09.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Office Administrator
JOC AUSTRALIA PTY LTD
02.2022 - 03.2023
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
Export Documentation Officer
UNIOCEAN TRADING PTY LTD
08.2013 - 05.2020
- Processed company's import permit and export license processes.
- Prepared various import, export and supplier forms for customs submittal.
- Designed export strategies to meet project delivery requirements.
- Consulted with suppliers and agents to arrange proper in-transit permissions to ship to various locations.
- Compiled purchase orders to post international shipments in company website
Education
Undergraduate - E-commerce
Jiangsu University of Technology
China06.2012
Skills
- Guest Relations Management
- Customer Service
- Document Scanning
- Mail Handling
- Travel Coordination
- File Maintenance
- Scheduling
- Computer Skills
- Critical Thinking
- Analytical and Critical Thinking
- Microsoft Office
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Timeline
Waitress
DRUNKEN PTY LTD
06.2023 - 09.2023
Office Administrator
JOC AUSTRALIA PTY LTD
02.2022 - 03.2023
Export Documentation Officer
UNIOCEAN TRADING PTY LTD
08.2013 - 05.2020
Undergraduate - E-commerce
Jiangsu University of Technology
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